BigCommerce experienced a notice incident on January 26, 2016 affecting Email, lasting 7h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled Jan 26, 2016, 11:55 PM UTC
Bigcommerce will be performing maintenance on existing email infrastructure. During the maintenance window there will be a brief interruption of mail services. Please note that sending and receiving of emails may be slightly delayed however there should be no loss of mail during the maintenance windows. The following mail servers will be impacted. mail3.bigcommerce.com mail4.bigcommerce.com Please dont hesitate to contact client support if you have any issues or concerns.
- in progress Jan 27, 2016, 03:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed Jan 27, 2016, 07:00 AM UTC
The scheduled maintenance has been completed.