BigCommerce experienced a notice incident on May 2, 2016 affecting API & Webhooks and Control Panel and 1 more component, lasting 7d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- scheduled May 02, 2016, 02:56 PM UTC
As part of our ongoing commitment to our clients, BigCommerce will be performing preventative database maintenance for all stores on: Monday 9 May, 2016, 21:00 - 22:00, CST (US Central Time) http://www.timeanddate.com/worldclock/fixedtime.html?iso=20160509T21&p1=70&ah=1&am=0 During this 60-minute window there may be short interruptions to your store, including disruption to the following services: * Store Front * Control Panel * API service We would like to remind all clients that scheduled maintenance actions are a necessary and vital aspect of our operations to ensure the ongoing reliability of your store. Should you have any questions regarding this scheduled maintenance, please open a support request via our support portal at http://support.bigcommerce.com/ Best Regards, BigCommerce Operations 1-888-699-8911 http://www.bigcommerce.com/
- in progress May 10, 2016, 02:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- monitoring May 10, 2016, 02:41 AM UTC
We are well past the riskiest parts of the maintenance. All systems remained nominal during the maintenance window. We are now doing a comprehensive audit of the DB infrastructure to be sure it's intact.
- completed May 10, 2016, 02:52 AM UTC
We have verified all DB systems are nominal. We recorded that store performance would have been degraded for about 1/15th of our stores for about 20sec caused by a manual database failover event. We recorded no other detrimental effects. Thank you for your patience!