BestNotes incident

Delays in Provider Identity Proofing Due to NPI Registry Maintenance

Notice

Ongoing since 06:51 PM UTC, affecting DrFirst ePrescribe (Classic edition) (DrFirst → Third-Party Vendor Services → EPCS IDP (Experian/ID.me)).

monitoring Nov 03, 2026, 06:51 PM UTC

Due to CMS maintenance on the NPI Registry website, IDP invitations for providers who are new to the registry or recently updated their information may be delayed. All other identity proofing is unaffected.

Started: Nov 03, 2026, 06:51 PM UTC
Resolved: Ongoing
Duration: ● 2h 29m
Detected by Pingoru: Nov 03, 2026, 06:51 PM UTC

Affected components

DrFirst ePrescribe (Classic edition) (DrFirst → Third-Party Vendor Services → EPCS IDP (Experian/ID.me))

Update timeline

monitoring Nov 03, 2026, 06:51 PM UTC

Due to CMS maintenance on the NPI Registry website, IDP invitations for providers who are new to the registry or recently updated their information may be delayed. All other identity proofing is unaffected.

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