BestNotes incident
Link Shortening Redirect Errors on Branded Domains
Resolved after 50 minutes, affecting BestNotes Services (Appointment Reminder Services), on October 28, 2026.
Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.
Affected components
Update timeline
- investigating Oct 28, 2026, 11:44 PM UTC
We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update as soon as more information becomes available.
- investigating Oct 28, 2026, 11:45 PM UTC
We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.
- monitoring Oct 29, 2026, 12:07 AM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 29, 2026, 12:35 AM UTC
Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.
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