BestNotes Outage History

BestNotes is up right now

BestNotes had 2 outages in the last 2 years totaling 5h 35m of downtime, averaging 0.1 incidents per month.

There were 2 BestNotes outages since October 15, 2026 totaling 5h 35m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.bestnotes.com

Minor October 16, 2026

Delayed A2P Campaign Approvals

Detected by Pingoru
Oct 16, 2026, 05:24 PM UTC
Resolved
Oct 16, 2026, 11:00 PM UTC
Duration
5h 35m
Affected: BestNotes Services (Appointment Reminder Services)
Timeline · 6 updates
  1. investigating Oct 16, 2026, 05:24 PM UTC

    Our monitoring systems have detected a potential issue with A2P Campaign approvals. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Oct 16, 2026, 05:33 PM UTC

    Our engineering team has identified an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 1 hour, or as soon as more information becomes available.

  3. identified Oct 16, 2026, 06:33 PM UTC

    Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 2 hours, or as soon as more information becomes available.

  4. identified Oct 16, 2026, 08:30 PM UTC

    Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 4 hours, or as soon as more information becomes available.

  5. monitoring Oct 16, 2026, 10:32 PM UTC

    A2P 10DLC campaign status is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  6. resolved Oct 16, 2026, 11:00 PM UTC

    The issue delaying campaign approvals has been resolved and A2P 10DLC campaign status is operating normally at this time.

Read the full incident report →

Notice October 15, 2026

Email suppression issues

Detected by Pingoru
Oct 15, 2026, 05:27 PM UTC
Resolved
Oct 15, 2026, 05:27 PM UTC
Duration
–
Affected: BestNotes Services (Appointment Reminder Services)
Timeline · 1 update
  1. resolved Oct 15, 2026, 05:27 PM UTC

    Our team identified and resolved an issue affecting Email Suppressions. Between September 24 and September 29, 2026, customers may have experienced suppression list changes not being reflected, which could have impacted mail send and unsubscribe processing. A very small amount of mail sent during this period may not have been delivered, and some unsubscribe requests may not have been saved as expected. Affected unsubscribe records have been restored, and all impacted services are operating normally. No customer action is required.

Read the full incident report →