BestNotes incident
Delayed A2P Campaign Approvals
BestNotes experienced a minor incident on October 16, 2026 affecting BestNotes Services (Appointment Reminder Services), lasting 5h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 05:24 PM UTC
Our monitoring systems have detected a potential issue with A2P Campaign approvals. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 16, 2026, 05:33 PM UTC
Our engineering team has identified an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 1 hour, or as soon as more information becomes available.
- identified Oct 16, 2026, 06:33 PM UTC
Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 2 hours, or as soon as more information becomes available.
- identified Oct 16, 2026, 08:30 PM UTC
Our engineering team is continuing to address an issue that is preventing recently approved Campaigns from transitioning from an in-progress to approved state. We will provide another update in 4 hours, or as soon as more information becomes available.
- monitoring Oct 16, 2026, 10:32 PM UTC
A2P 10DLC campaign status is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 16, 2026, 11:00 PM UTC
The issue delaying campaign approvals has been resolved and A2P 10DLC campaign status is operating normally at this time.