There were 3 BenchPrep outages since February 9, 2026 totaling 5h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue affecting a number of secondary course level feature accesses. We are currently testing a fix and expecting to restore functionality within the next 20 minutes.
A fix has been deployed and we are monitoring results.
This incident has been resolved.
We are currently investigating an issue with our 3rd party ticketing system. This does not affect any Admin or Learner facing applications. If you are unable to submit a support ticket via https://support.benchprep.com/new/ you can send an email via [email protected]
The issue has been resolved. Support tickets can be logged via https://support.benchprep.com/new/
We are actively investigating an issue with degraded performance within Console Admin Application. Learner facing application and other Admin applications are not affected.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
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