BenchPrep Outage History

BenchPrep is up right now

Pingoru has recorded 50 incidents for BenchPrep: 3 in the last 12 months and 0 in the last 90 days.

Source: status.benchprep.com

50incidents recorded
3last 12 months
0last 90 days
119 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking BenchPrep in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202611 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 744 (0%)
November 202600 of 9 (0%)

Incidents, newest first

Minor May 1, 2026 Learning application - features 1h 21m Learning Application

Started May 01, 2026, 03:05 PM UTC· resolved May 01, 2026, 04:27 PM UTC

  1. investigating May 01, 2026, 03:05 PM UTC

    We have identified an issue affecting a number of secondary course level feature accesses. We are currently testing a fix and expecting to restore functionality within the next 20 minutes.

  2. monitoring May 01, 2026, 03:54 PM UTC

    A fix has been deployed and we are monitoring results.

  3. resolved May 01, 2026, 04:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2026 Downgraded performance - ticketing sytsem 23m Ticketing System

Started Mar 26, 2026, 02:37 PM UTC· resolved Mar 26, 2026, 03:01 PM UTC

  1. investigating Mar 26, 2026, 02:37 PM UTC

    We are currently investigating an issue with our 3rd party ticketing system. This does not affect any Admin or Learner facing applications. If you are unable to submit a support ticket via https://support.benchprep.com/new/ you can send an email via [email protected]

  2. resolved Mar 26, 2026, 03:01 PM UTC

    The issue has been resolved. Support tickets can be logged via https://support.benchprep.com/new/

Read the full incident report →

Minor February 9, 2026 Degraded Performance - Console 4h 10m API, Console

Started Feb 09, 2026, 03:21 PM UTC· resolved Feb 09, 2026, 07:32 PM UTC

  1. investigating Feb 09, 2026, 03:21 PM UTC

    We are actively investigating an issue with degraded performance within Console Admin Application. Learner facing application and other Admin applications are not affected.

  2. identified Feb 09, 2026, 05:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 09, 2026, 06:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 09, 2026, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025 Degraded Performance - Boost Dashboard 1d 19h Boost Reporting Dashboard

Started Oct 21, 2025, 07:15 PM UTC· resolved Oct 23, 2025, 02:42 PM UTC

  1. investigating Oct 21, 2025, 07:15 PM UTC

    We are actively investigating an issue affecting Boost Reporting Dashboard. The Learning Application and other admin tools are not affected.

  2. identified Oct 22, 2025, 05:21 PM UTC

    The issue with Boost reporting has been identified and a fix is being implemented.

  3. monitoring Oct 22, 2025, 10:01 PM UTC

    We have implemented a fix and are monitoring progress

  4. monitoring Oct 23, 2025, 01:23 PM UTC

    We are continuing to monitor progress, with full resolution expected soon

  5. resolved Oct 23, 2025, 02:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Degraded Performance 35m API, Learning Application, Console, Institution Admin and 1 more

Started Oct 20, 2025, 11:57 AM UTC· resolved Oct 20, 2025, 12:33 PM UTC

  1. investigating Oct 20, 2025, 11:57 AM UTC

    We are currently investigating a performance degradation affecting our applications.

  2. identified Oct 20, 2025, 12:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 20, 2025, 12:33 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor October 17, 2025 Snowflake - Degraded Performance 2d 19h Raw Data Access, Snowflake Data Warehouse (Database), Snowflake Replication

Started Oct 17, 2025, 03:45 PM UTC· resolved Oct 20, 2025, 11:31 AM UTC

  1. investigating Oct 17, 2025, 03:45 PM UTC

    We are currently investigating an issue with Snowflake data replication with our 3rd party vendor. This does not affect any administration or end user applications and the impact is isolated to Snowflake raw data access.

  2. identified Oct 17, 2025, 04:03 PM UTC

    The issue has been identified and we are working on implementing a solution to replicate the data. This process will take time and we will provide further status updates.

  3. monitoring Oct 18, 2025, 03:15 AM UTC

    A fix has been implemented. We are monitoring the results and will provide further updates.

  4. monitoring Oct 18, 2025, 10:41 PM UTC

    The resynchronization process is continuing and we are monitoring progress. Data in nearly all tables has been resynced to be up-to-date within customary latency. Two larger tables are up-to-date through 2025-10-18 06:58 UTC and continuing to catch up

  5. resolved Oct 20, 2025, 11:31 AM UTC

    This incident has been resolved. Data has been fully resynced and is performing regular scheduled syncs as of 04:00:08 CST.

Read the full incident report →

Minor October 15, 2025 Degraded Performance - Boost Dashboard 23h 49m Boost Reporting Dashboard

Started Oct 15, 2025, 02:27 PM UTC· resolved Oct 16, 2025, 02:16 PM UTC

  1. investigating Oct 15, 2025, 02:27 PM UTC

    We are actively investigating an issue affecting Boost Dashboard. The Learning Application and other admin tools are not affected.

  2. identified Oct 15, 2025, 06:25 PM UTC

    The issue with Boost reporting has been identified and a fix is being implemented.

  3. monitoring Oct 15, 2025, 08:38 PM UTC

    We have implemented a fix and are monitoring progress

  4. monitoring Oct 16, 2025, 01:21 PM UTC

    We are continuing to monitor progress, with full resolution expected soon

  5. resolved Oct 16, 2025, 02:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2025 Degraded Performance - Console Analytics 1h 1m Console

Started Oct 10, 2025, 03:23 PM UTC· resolved Oct 10, 2025, 04:25 PM UTC

  1. investigating Oct 10, 2025, 03:23 PM UTC

    We are currently investigating an issue affecting Console Analytics. The Learning Application is not affected.

  2. monitoring Oct 10, 2025, 03:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 10, 2025, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025 Degraded Performance - Boost Dashboard 22h 33m Boost Reporting Dashboard

Started Oct 06, 2025, 04:46 PM UTC· resolved Oct 07, 2025, 03:20 PM UTC

  1. investigating Oct 06, 2025, 04:46 PM UTC

    We are actively investigating an issue affecting Boost Dashboard. The Learning Application and other admin tools are not affected.

  2. identified Oct 06, 2025, 06:49 PM UTC

    The issue with Boost reporting has been identified and a fix is being implemented.

  3. monitoring Oct 06, 2025, 08:42 PM UTC

    We have implemented a fix and are monitoring progress

  4. resolved Oct 07, 2025, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025 Degraded Performance 4h 10m API, Learning Application, Console, Institution Admin and 1 more

Started Sep 08, 2025, 05:03 PM UTC· resolved Sep 08, 2025, 09:13 PM UTC

  1. investigating Sep 08, 2025, 05:03 PM UTC

    We are actively investigating an issue with degraded performance across our applications.

  2. investigating Sep 08, 2025, 05:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 08, 2025, 05:45 PM UTC

    A fix has been implemented, we have confirmed the applications are operational and we are monitoring current performance.

  4. resolved Sep 08, 2025, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 18, 2025 Maintenance 9m API, Learning Application, Console, Institution Admin and 1 more

Started Jul 18, 2025, 06:29 PM UTC· resolved Jul 18, 2025, 06:39 PM UTC

  1. identified Jul 18, 2025, 06:29 PM UTC

    We are completing an operational step resulting from earlier emergency maintenance. During this time, some users may experience temporary disruptions across multiple services. We anticipate the maintenance to be brief and expect services to stabilize within a few minutes

  2. resolved Jul 18, 2025, 06:39 PM UTC

    The maintenance completed. All learner facing and administrative applications are operational.

Read the full incident report →

Minor July 18, 2025 Maintenance 9m API, Learning Application, Console, Institution Admin and 1 more

Started Jul 18, 2025, 04:09 PM UTC· resolved Jul 18, 2025, 04:19 PM UTC

  1. identified Jul 18, 2025, 04:09 PM UTC

    We are currently performing emergency maintenance on all applications. During this time, access to all services may be temporarily unavailable. We anticipate the maintenance to be brief and expect services to resume within a few minutes.

  2. resolved Jul 18, 2025, 04:19 PM UTC

    The maintenance completed. All learner facing and administrative applications are operational.

Read the full incident report →

Minor June 4, 2025 Degraded Perfromance 1h 35m Learning Application, Console

Started Jun 04, 2025, 12:46 PM UTC· resolved Jun 04, 2025, 02:22 PM UTC

  1. investigating Jun 04, 2025, 12:46 PM UTC

    We are actively investigating an issue with degraded performance across our applications.

  2. investigating Jun 04, 2025, 01:25 PM UTC

    We're continuing to investigate the issue and are currently testing a potential change to improve connectivity.

  3. monitoring Jun 04, 2025, 01:34 PM UTC

    A fix has been implemented, we have confirmed the applications are operational and we are monitoring current performance.

  4. resolved Jun 04, 2025, 02:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2025 Degraded Performance - Boost Dashboard and Institution Admin 24m Institution Admin

Started Feb 13, 2025, 03:28 PM UTC· resolved Feb 13, 2025, 03:53 PM UTC

  1. investigating Feb 13, 2025, 03:28 PM UTC

    We are actively investigating an issue causing the Boost Dashboard and Institution Admin to display incorrectly. The Learning Application is not affected.

  2. monitoring Feb 13, 2025, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 13, 2025, 03:53 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor February 5, 2025 Downgraded Performance - Boost Dashboard 4d 23h Raw Data Access

Started Feb 05, 2025, 03:17 PM UTC· resolved Feb 10, 2025, 02:31 PM UTC

  1. investigating Feb 05, 2025, 03:17 PM UTC

    We are currently investigating an issue with our Boost Dashboard application. The issue does not impact any learner facing applications or other admin applications.

  2. investigating Feb 05, 2025, 06:58 PM UTC

    We are actively investigating this issue while closely monitoring an update that is currently in progress.

  3. monitoring Feb 05, 2025, 09:02 PM UTC

    The dashboards have been successfully updated, and we are actively monitoring the ongoing update.

  4. investigating Feb 06, 2025, 04:43 PM UTC

    We are investigating the reoccurrence of this issue while closely monitoring an ongoing update. We will share further updates.

  5. investigating Feb 06, 2025, 10:56 PM UTC

    We are continuing to monitor the ongoing update and investigating the root cause of the issue.

  6. monitoring Feb 08, 2025, 06:10 AM UTC

    The dashboards have been successfully updated, and we are actively monitoring the ongoing update.

  7. resolved Feb 10, 2025, 02:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2025 Downgraded Performance - Reporting Dashboards in Console 15h 26m Console

Started Jan 13, 2025, 11:38 PM UTC· resolved Jan 14, 2025, 03:04 PM UTC

  1. investigating Jan 13, 2025, 11:38 PM UTC

    We are currently investigating an issue with Console Analytics dashboards not displaying any data. Our team is actively working with a third-party vendor to resolve. This issue is isolated to the Console Analytics section and does not impact the Learning Application.

  2. monitoring Jan 14, 2025, 02:14 AM UTC

    Vendor issue resolved at 19:50 CT. We are monitoring and working with vendor to get issue and resolution explanation

  3. resolved Jan 14, 2025, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →