Resolved after 2 hours 4 minutes, affecting North America, on February 13, 2025.
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
Affected components
Update timeline
- investigating Feb 13, 2025, 04:41 PM UTC
BEES Support is investigating an issue with intermittent slowness and unavailability of the platform that is impacting BEES Customer in the US. More information will be shared in 30 minutes or as the situation unfolds. Ticket for Reference: BEESOE-206784
- investigating Feb 13, 2025, 05:18 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by the L3 team. Updates to follow within the next 30 minutes.
- investigating Feb 13, 2025, 05:53 PM UTC
The L3 team is actively implementing mitigation measures. Despite the observed slowdown, orders can still be completed. The next status update will be sent in 30 minutes or as events warrant.
- monitoring Feb 13, 2025, 06:33 PM UTC
The L3 team implemented the mitigation measures and the incident has been fully mitigated. Monitoring is ongoing to ensure continued application stability. The next status update will be provided in 10 minutes.
- resolved Feb 13, 2025, 06:45 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.
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