Baseline Outage History

Started Oct 20, 2026, 03:52 PM UTC· resolved Oct 20, 2026, 08:51 PM UTC

1. investigating Oct 20, 2026, 03:52 PM UTC

   Please be advised that Experian, a partner of Cotality, is currently experiencing technical difficulties. We will provide an update as soon as the issue is resolved.

2. resolved Oct 20, 2026, 08:51 PM UTC

   Please be advised that the issue affecting Experian has been resolved.

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Started Oct 20, 2026, 03:13 PM UTC· resolved Oct 20, 2026, 09:59 PM UTC

1. investigating Oct 20, 2026, 03:13 PM UTC

   AWS is experiencing degraded service across several of their services this morning. So far, we have not identified any outages on the Baseline platform, but are actively monitoring the situation. We will update this incident if there is any impact to our product. AWS is continuing to work to restore full service.

2. investigating Oct 20, 2026, 05:15 PM UTC

   We've identified that there is a problem with document uploads caused by the outage. We are still waiting for a resolution from AWS, but our team is investigating any possible workaround.

3. investigating Oct 20, 2026, 06:03 PM UTC

   Due to the continuing outage, documents that were uploaded from approx. 12:30pm EST onwards were successfully uploaded, but were not processed. As a result, they will not appear in the documents section until processing is complete. We have a workaround, and are processing the documents now. They should appear in the loans area shortly. While the outage continues, users will continue to experience an error when they upload a document, but the document will be saved and will eventually appear in the portal.

4. investigating Oct 20, 2026, 08:45 PM UTC

   Documents are now being processed immediately on upload, and users should no longer experience an error. Earlier uploads that were affected by the outage should now be processed, and appear in the portal.

5. resolved Oct 20, 2026, 09:59 PM UTC

   All systems have been fully restored by AWS.

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Started Sep 28, 2026, 08:22 PM UTC· resolved Sep 28, 2026, 09:59 PM UTC

1. investigating Sep 28, 2026, 08:22 PM UTC

   A third-party spreadsheet service outage may affect bulk editing of draw requests, but only for customers who change to a custom, non-Baseline URL during the outage. We’re continuing to monitor the provider’s recovery and will share updates as available.

2. resolved Sep 28, 2026, 08:44 PM UTC

   The third-party spreadsheet service has recovered, and our health checks are passing. This incident is resolved.

3. investigating Sep 28, 2026, 09:37 PM UTC

   We’re monitoring an ongoing issue with our third-party spreadsheet service following a recurrence of the outage. Bulk editing of draw requests may be affected, but only for customers who change to a custom, non-Baseline URL during the outage. We’ll share updates as available.

4. resolved Sep 28, 2026, 09:59 PM UTC

   The third-party spreadsheet service has recovered, and our health checks are passing. This incident is resolved.

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Started Jul 15, 2026, 04:03 PM UTC· resolved Jul 15, 2026, 04:04 PM UTC

1. investigating Jul 15, 2026, 04:03 PM UTC

   Our credit report provider, Cotality (formerly CoreLogic Credco), is currently experiencing a service disruption that is affecting multiple clients across their platform. As a result, credit report requests may fail or be delayed. This is an issue on Cotality's side and is not caused by the Baseline platform — all of our other services remain fully operational. Cotality has acknowledged the issue and is working on a resolution. We will provide an update as soon as their service is restored. If you have questions in the meantime, Cotality Technical Support can be reached at (800) 423-1150 or [email protected].

2. resolved Jul 15, 2026, 04:04 PM UTC

   Cotality has confirmed that the service disruption affecting credit reports has been resolved. Credit report requests are now processing normally, and all Baseline services are fully operational. We appreciate your patience while our third-party provider addressed the issue. If you have any questions, Cotality Technical Support can be reached at (800) 423-1150 or [email protected].

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Started May 07, 2026, 02:00 PM UTC· resolved May 07, 2026, 07:02 PM UTC

1. investigating May 07, 2026, 02:00 PM UTC

   From our Cotality partner: Please be advised that Cotality has identified a issue affecting credit report orders via digital gateway. Cotality credit services teams are actively working to resolve the issue.

2. investigating May 07, 2026, 03:15 PM UTC

   Cotality is still experiencing technical issues with CredcoConnect Digital gateway. Our teams remain fully engaged in resolving the issue and are closely monitoring progress.

3. investigating May 07, 2026, 04:49 PM UTC

   Cotality is still experiencing issues with CredcoConnect Digital Gateway. Our teams remain fully engaged in resolving the issue and are closely monitoring progress.

4. resolved May 07, 2026, 07:02 PM UTC

   We are pleased to inform you that the issue impacting CredcoConnect Digital Gateway has been resolved. All services are now operating as expected.

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Started Apr 21, 2026, 10:10 PM UTC· resolved Apr 21, 2026, 11:40 PM UTC

1. investigating Apr 21, 2026, 10:10 PM UTC

   Via Postmark: SMTP Sending Delays in the European Union

2. resolved Apr 21, 2026, 11:40 PM UTC

   Resolved. Everything should be working normally now.

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Started Apr 08, 2026, 08:50 PM UTC· resolved Apr 09, 2026, 02:53 AM UTC

1. investigating Apr 08, 2026, 08:50 PM UTC

   Via Postmark: Inbound & SMTP Delivery Delays due to network connectivity issues.

2. resolved Apr 09, 2026, 02:53 AM UTC

   Resolved. Network instability was caused by a widespread Google (Gmail) outage.

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Started Apr 02, 2026, 07:00 PM UTC· resolved Apr 03, 2026, 05:08 AM UTC

1. investigating Apr 02, 2026, 07:00 PM UTC

   Via Postmark: Delayed message delivery and webhook notifications for some customers.

2. resolved Apr 03, 2026, 05:08 AM UTC

   Resolved. Delayed message delivery and webhook notifications have been restored.

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Started Mar 27, 2026, 07:37 PM UTC· resolved Mar 28, 2026, 03:36 AM UTC

1. investigating Mar 27, 2026, 07:37 PM UTC

   Via Postmark: Latency and Timeouts affecting Web App and API for Message Data.

2. resolved Mar 28, 2026, 03:36 AM UTC

   Resolved. Thanks for your patience.

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Started Mar 26, 2026, 07:01 AM UTC· resolved Mar 26, 2026, 06:17 PM UTC

1. investigating Mar 26, 2026, 07:01 AM UTC

   Via Postmark: Billing & Subscription Management Issues.

2. resolved Mar 26, 2026, 06:17 PM UTC

   The issue has been resolved.

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Started Mar 25, 2026, 12:47 AM UTC· resolved Mar 25, 2026, 02:56 AM UTC

1. investigating Mar 25, 2026, 12:47 AM UTC

   Via Postmark: Webhook Delays.

2. resolved Mar 25, 2026, 02:56 AM UTC

   The issue has been resolved. Thank you for patience.

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Started Mar 08, 2026, 12:01 PM UTC· resolved Mar 08, 2026, 01:59 PM UTC

1. investigating Mar 08, 2026, 12:01 PM UTC

   Via Postmark: Bounce Webhooks & Statistics Delays.

2. resolved Mar 08, 2026, 01:59 PM UTC

   Resolved. Thank you for your patience.

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Started Mar 04, 2026, 05:46 PM UTC· resolved Mar 04, 2026, 06:25 PM UTC

1. investigating Mar 04, 2026, 05:46 PM UTC

   Via Postmark: Sandbox Sending Issues.

2. resolved Mar 04, 2026, 06:25 PM UTC

   Resolved. Thanks for your patience.

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Started Feb 26, 2026, 05:48 PM UTC· resolved Feb 27, 2026, 08:32 PM UTC

1. investigating Feb 26, 2026, 05:48 PM UTC

   Via Postmark: Click Tracking Delays.

2. resolved Feb 27, 2026, 08:32 PM UTC

   Resolved. Engineering will continue to monitor. Long term system improvements and mitigation processes will continue to be a high priority effort.

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Started Feb 23, 2026, 05:44 PM UTC· resolved Feb 23, 2026, 10:17 PM UTC

1. investigating Feb 23, 2026, 05:44 PM UTC

   Via Postmark: Stats Delays.

2. resolved Feb 23, 2026, 10:17 PM UTC

   Resolved. Thanks for your patience.

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Started Feb 11, 2026, 11:30 PM UTC· resolved Feb 12, 2026, 03:30 PM UTC

1. investigating Feb 11, 2026, 11:30 PM UTC

   Via Postmark: Webhook Delivery Delays.

2. resolved Feb 12, 2026, 03:30 PM UTC

   Resolved. Thanks for your patience.

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Started Feb 01, 2026, 01:30 PM UTC· resolved Feb 02, 2026, 04:37 PM UTC

1. investigating Feb 01, 2026, 01:30 PM UTC

   Via Postmark: Postmark UI Unavailable. Infrastructure issue causing the UI to be unavailable. Sending was not impacted.

2. resolved Feb 02, 2026, 04:37 PM UTC

   Resolved. Postmark UI availability was restored. Sending was not impacted during this period.

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Started Jan 26, 2026, 10:13 PM UTC· resolved Jan 27, 2026, 01:31 AM UTC

1. investigating Jan 26, 2026, 10:13 PM UTC

   Via Postmark: Intermittent Inbound Email Delays.

2. resolved Jan 27, 2026, 01:31 AM UTC

   Resolved. Thanks for your patience.

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Started Dec 04, 2025, 07:19 PM UTC· resolved Dec 04, 2025, 07:53 PM UTC

1. investigating Dec 04, 2025, 07:19 PM UTC

   Please be advised that Cotality is currently experiencing technical issues with Experian services. We’ll keep you updated and notify you once it’s resolved.

2. investigating Dec 04, 2025, 07:21 PM UTC

   Cotality is still experiencing technical issues with Experian. Our teams have reached out to Experian and are actively monitoring the alerts. We apologize for any inconvenience this may have caused and appreciate your patience. We will send an update as soon as service is restored.

3. resolved Dec 04, 2025, 07:53 PM UTC

   Please be advised that the issue affecting Experian has been resolved. All services are now operating as expected. We apologize for any inconvenience this may have caused and appreciate your patience.

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Started Nov 07, 2025, 07:35 PM UTC· resolved Nov 11, 2025, 06:05 AM UTC

1. investigating Nov 07, 2025, 07:35 PM UTC

   We identified an issue where users sending emails with Gmail were getting their Gmail credentials disconnected. Users would click the "Send" button on an email, nothing would happen, then clicking "Send" would send the email from a @reply.baselinesoftware.com email address. When the user returned to the Inbox, they would see that they were asked to reconnect to Gmail. The underlying issue was a third-party we use for managing our Gmail connections. They rolled out a change to their API by mistake which caused an error to be returned which we interpreted as an expired Gmail connection. On Nov 5th, we rolled out a hotfix to support the third-party's API change, and have been monitoring successful emails being sent since then. We're continue to respond to reports of Gmail disconnections, trying to identify any other underlying issues. We're also planning to migrate away from the third-party to improve the availability of email functions as we move our Inbox feature into full production release. Thank you for your patience as we navigate this issue, and please contact Support if you have any further questions.

2. resolved Nov 11, 2025, 06:05 AM UTC

   We have received no further reports of the issue occurring.

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Started Oct 23, 2025, 04:14 PM UTC· resolved Oct 23, 2025, 04:18 PM UTC

1. investigating Oct 23, 2025, 04:14 PM UTC

   We are currently investigating this issue.

2. investigating Oct 23, 2025, 04:17 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Oct 23, 2025, 04:18 PM UTC

   This incident has been resolved.

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