Baseline incident

Cotality credit report processing system is experiencing technical issues

Minor Resolved View vendor source →

Baseline experienced a minor incident on May 7, 2026 affecting Credit Reports, lasting 5h 2m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 02:00 PM UTC
Resolved
May 07, 2026, 07:02 PM UTC
Duration
5h 2m
Detected by Pingoru
May 07, 2026, 02:00 PM UTC

Affected components

Credit Reports

Update timeline

  1. investigating May 07, 2026, 02:00 PM UTC

    From our Cotality partner: Please be advised that Cotality has identified a issue affecting credit report orders via digital gateway. Cotality credit services teams are actively working to resolve the issue.

  2. investigating May 07, 2026, 03:15 PM UTC

    Cotality is still experiencing technical issues with CredcoConnect Digital gateway. Our teams remain fully engaged in resolving the issue and are closely monitoring progress.

  3. investigating May 07, 2026, 04:49 PM UTC

    Cotality is still experiencing issues with CredcoConnect Digital Gateway. Our teams remain fully engaged in resolving the issue and are closely monitoring progress.

  4. resolved May 07, 2026, 07:02 PM UTC

    We are pleased to inform you that the issue impacting CredcoConnect Digital Gateway has been resolved. All services are now operating as expected.