Baseline experienced a major incident on September 28, 2026 affecting Borrower Portal, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 08:22 PM UTC
A third-party spreadsheet service outage may affect bulk editing of draw requests, but only for customers who change to a custom, non-Baseline URL during the outage. We’re continuing to monitor the provider’s recovery and will share updates as available.
- resolved Sep 28, 2026, 08:44 PM UTC
The third-party spreadsheet service has recovered, and our health checks are passing. This incident is resolved.
- investigating Sep 28, 2026, 09:37 PM UTC
We’re monitoring an ongoing issue with our third-party spreadsheet service following a recurrence of the outage. Bulk editing of draw requests may be affected, but only for customers who change to a custom, non-Baseline URL during the outage. We’ll share updates as available.
- resolved Sep 28, 2026, 09:59 PM UTC
The third-party spreadsheet service has recovered, and our health checks are passing. This incident is resolved.