Baseline experienced a major incident on October 20, 2026 affecting Admin Portal, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 03:13 PM UTC
AWS is experiencing degraded service across several of their services this morning. So far, we have not identified any outages on the Baseline platform, but are actively monitoring the situation. We will update this incident if there is any impact to our product. AWS is continuing to work to restore full service.
- investigating Oct 20, 2026, 05:15 PM UTC
We've identified that there is a problem with document uploads caused by the outage. We are still waiting for a resolution from AWS, but our team is investigating any possible workaround.
- investigating Oct 20, 2026, 06:03 PM UTC
Due to the continuing outage, documents that were uploaded from approx. 12:30pm EST onwards were successfully uploaded, but were not processed. As a result, they will not appear in the documents section until processing is complete. We have a workaround, and are processing the documents now. They should appear in the loans area shortly. While the outage continues, users will continue to experience an error when they upload a document, but the document will be saved and will eventually appear in the portal.
- investigating Oct 20, 2026, 08:45 PM UTC
Documents are now being processed immediately on upload, and users should no longer experience an error. Earlier uploads that were affected by the outage should now be processed, and appear in the portal.
- resolved Oct 20, 2026, 09:59 PM UTC
All systems have been fully restored by AWS.