Banxa Outage History

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Banxa had 19 outages in the last 2 years totaling 74h 12m of downtime — averaging 0.8 incidents per month.

There were 19 Banxa outages since July 8, 2025 totaling 74h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.banxa.com

Minor June 4, 2026

Issues with Order Creation

Detected by Pingoru
Jun 04, 2026, 11:41 AM UTC
Resolved
Jun 04, 2026, 11:41 AM UTC
Duration
—
Affected: Identity Verification ServiceFiat PaymentDigital Currency FulfilmentMerchant PortalFraud AnalysisOn-RampNFT CheckoutOff-RampAPI Services
Timeline · 4 updates
  1. investigating Jun 04, 2026, 10:31 AM UTC

    Status: Investigating We are currently investigating an issue where order creation is failing for a subset of transactions. Some users may experience errors when attempting to place new orders. Our team has identified a potential cause and is actively preparing a fix to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide another update as soon as more information becomes available or the fix is deployed. Affected components Digital Currency Fulfilment (Degraded performance) Fiat Payment (Degraded performance) Fraud Analysis (Degraded performance) Off-Ramp (Degraded performance) NFT Checkout (Degraded performance) On-Ramp (Degraded performance) API Services (Degraded performance) Merchant Portal (Degraded performance) Identity Verification Service (Degraded performance)

  2. identified Jun 04, 2026, 11:01 AM UTC

    Status: Identified The issue has been identified and a fix is being deployed. Affected components API Services (Degraded performance) Identity Verification Service (Degraded performance) Fraud Analysis (Degraded performance) Merchant Portal (Degraded performance) Fiat Payment (Degraded performance) Off-Ramp (Degraded performance) NFT Checkout (Degraded performance) Digital Currency Fulfilment (Degraded performance) On-Ramp (Degraded performance)

  3. monitoring Jun 04, 2026, 11:14 AM UTC

    Status: Monitoring A fix has been successfully deployed, and our team is actively monitoring the results. We will provide a final update once we have confirmed full system stability. Affected components API Services (Degraded performance) Merchant Portal (Degraded performance) Identity Verification Service (Degraded performance) Fiat Payment (Degraded performance) Off-Ramp (Degraded performance) NFT Checkout (Degraded performance) Digital Currency Fulfilment (Degraded performance) On-Ramp (Degraded performance) Fraud Analysis (Degraded performance)

  4. resolved Jun 04, 2026, 11:41 AM UTC

    Status: Resolved The issue with order creation has been fully resolved, and all systems are operating normally. We have confirmed that order volume has returned to baseline levels across all partners. Thank you for your patience while we worked to resolve this matter. Affected components Fiat Payment (Operational) Digital Currency Fulfilment (Operational) On-Ramp (Operational) Merchant Portal (Operational) Fraud Analysis (Operational) Off-Ramp (Operational) NFT Checkout (Operational) API Services (Operational) Identity Verification Service (Operational)

Read the full incident report →

Minor May 29, 2026

API Services Outage

Detected by Pingoru
May 29, 2026, 04:44 AM UTC
Resolved
May 29, 2026, 04:44 AM UTC
Duration
—
Affected: API Services
Timeline · 4 updates
  1. investigating May 29, 2026, 04:08 AM UTC

    Status: Investigating We are currently having an outage in our API responses. Our team is treating this as a top priority and is working urgently to identify and resolve the root cause. We appreciate your patience and will provide updates as we make progress Affected components API Services (Partial outage)

  2. identified May 29, 2026, 04:21 AM UTC

    Status: Identified We have identified the issue and we are working on a fix. Affected components API Services (Full outage)

  3. monitoring May 29, 2026, 04:29 AM UTC

    Status: Monitoring We have worked on a fix and we are monitoring the results. Affected components API Services (Full outage)

  4. resolved May 29, 2026, 04:44 AM UTC

    Status: Resolved The issue has been resolved. Affected components API Services (Operational)

Read the full incident report →

Minor May 26, 2026

Intermittent Failures on API Services

Detected by Pingoru
May 26, 2026, 09:05 AM UTC
Resolved
May 26, 2026, 09:05 AM UTC
Duration
—
Affected: Fiat PaymentDigital Currency FulfilmentAPI Services
Timeline · 3 updates
  1. investigating May 26, 2026, 08:56 AM UTC

    Status: Investigating We are seeing intermittent failures for certain API responses. Our Team has already identified issues and taking steps to rectify them Affected components API Services (Degraded performance) Fiat Payment (Degraded performance) Digital Currency Fulfilment (Degraded performance)

  2. monitoring May 26, 2026, 08:58 AM UTC

    Status: Monitoring We have performed the fix and we are monitoring the results Affected components API Services (Degraded performance) Fiat Payment (Degraded performance) Digital Currency Fulfilment (Degraded performance)

  3. resolved May 26, 2026, 09:05 AM UTC

    Status: Resolved The issue has been resolved. Affected components API Services (Operational) Fiat Payment (Operational) Digital Currency Fulfilment (Operational)

Read the full incident report →

Minor May 7, 2026

Increased response times and intermittent failures

Detected by Pingoru
May 07, 2026, 10:54 PM UTC
Resolved
May 07, 2026, 10:54 PM UTC
Duration
—
Affected: API Services
Timeline · 2 updates
  1. identified May 07, 2026, 08:57 PM UTC

    Status: Identified We are seeing increased response times and intermittent failures for certain responses. Team has already identified issues and taking steps to rectify them Affected components API Services (Partial outage)

  2. resolved May 07, 2026, 10:54 PM UTC

    Status: Resolved The issue has been resolved. Affected components API Services (Operational)

Read the full incident report →

Minor May 1, 2026

Elevated Response Times on some Endpoints

Detected by Pingoru
May 01, 2026, 09:42 PM UTC
Resolved
May 01, 2026, 09:42 PM UTC
Duration
—
Affected: API Services
Timeline · 6 updates
  1. investigating May 01, 2026, 07:12 PM UTC

    Status: Investigating We have observed an increase in response times for certain endpoints and are actively investigating the issue. Affected components API Services (Degraded performance)

  2. identified May 01, 2026, 07:36 PM UTC

    Status: Identified We have identified the issue and are working on a fix. Affected components API Services (Degraded performance)

  3. monitoring May 01, 2026, 07:49 PM UTC

    Status: Monitoring We have deployed a fix and we are monitoring the results. Affected components API Services (Degraded performance)

  4. monitoring May 01, 2026, 08:39 PM UTC

    Status: Monitoring We are still monitoring the results. Affected components API Services (Degraded performance)

  5. monitoring May 01, 2026, 09:05 PM UTC

    Status: Monitoring We are still continuing with the monitoring of results. Affected components API Services (Degraded performance)

  6. resolved May 01, 2026, 09:42 PM UTC

    Status: Resolved We observed a temporary service disruption earlier, which has since been addressed and normal operations have been restored. Affected components API Services (Operational)

Read the full incident report →

Minor April 14, 2026

Performance Degradation Issues

Detected by Pingoru
Apr 14, 2026, 05:38 AM UTC
Resolved
Apr 14, 2026, 05:38 AM UTC
Duration
—
Affected: API Services
Timeline · 4 updates
  1. investigating Apr 14, 2026, 02:52 AM UTC

    Status: Investigating We’re currently investigating an issue that appears to be occasionally affecting the loading of certain pages. Our team is actively looking into the root cause and will provide updates as more information becomes available. Affected components API Services (Degraded performance)

  2. monitoring Apr 14, 2026, 03:41 AM UTC

    Status: Monitoring We have deployed a fix and we are monitoring the results. Affected components API Services (Degraded performance)

  3. monitoring Apr 14, 2026, 04:27 AM UTC

    Status: Monitoring We are still monitoring the results from the recent fix. We will provide updates as more information becomes available. Affected components API Services (Degraded performance)

  4. resolved Apr 14, 2026, 05:38 AM UTC

    Status: Resolved Our systems have fully recovered, and the performance issues have been resolved. We are now seeing normal operation across all services. Thank you for your patience while we worked to address this. Affected components API Services (Operational)

Read the full incident report →