Banxa Outage History

Banxa had 17 outages in the last 2 years totaling 62h 22m of downtime — averaging 0.7 incidents per month.

There were 17 Banxa outages since October 10, 2025 totaling 62h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.banxa.com

Minor September 21, 2026

Banxa.com Main Site Unreachable

Detected by Pingoru: Sep 21, 2026, 01:22 AM UTC
Resolved: Sep 21, 2026, 01:22 AM UTC
Duration: —

Affected: API ServicesBanxa Website

Timeline · 2 updates

investigating Sep 21, 2026, 01:01 AM UTC

Status: Investigating We are currently investigating reports of access issues affecting banxa.com. Our team is actively looking into the root cause to restore access as quickly as possible. We will provide another update as soon as we have more information. Affected components API Services (Full outage)
resolved Sep 21, 2026, 01:22 AM UTC

Status: Resolved Access to banxa.com has been fully restored. All services are operating normally. We appreciate your patience while our team worked to resolve this issue. Affected components API Services (Operational) Banxa Website (Operational)

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Minor July 23, 2026

API Services Outage

Detected by Pingoru: Jul 23, 2026, 02:48 AM UTC
Resolved: Jul 23, 2026, 02:48 AM UTC
Duration: —

Affected: Identity Verification ServiceAPI Services

Timeline · 5 updates

investigating Jul 23, 2026, 02:22 AM UTC

Status: Investigating We are currently investigating reports of an outage in our API Services. Our team is actively diagnosing the root cause, and we will provide an update as soon as more information is available. Affected components API Services (Degraded performance) Identity Verification Service (Degraded performance)
identified Jul 23, 2026, 02:30 AM UTC

Status: Identified We have identified the root cause of the issue and our team is actively working on a resolution. We expect services to begin recovering shortly and will provide another update once the fix is fully deployed. Thank you for your patience. Affected components API Services (Full outage) Identity Verification Service (Full outage)
identified Jul 23, 2026, 02:42 AM UTC

Status: Identified The fix is still ongoing to fix the issue. Thank you for your patience. Affected components Identity Verification Service (Full outage) API Services (Full outage)
monitoring Jul 23, 2026, 02:44 AM UTC

Status: Monitoring A fix has been implemented, and we are seeing recovery across all affected services. We are closely monitoring our systems and performance metrics to ensure full platform stability. We will provide a final update once we are confident the issue is completely resolved. Affected components Identity Verification Service (Degraded performance) API Services (Degraded performance)
resolved Jul 23, 2026, 02:48 AM UTC

Status: Resolved This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue. Affected components API Services (Operational) Identity Verification Service (Operational)

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Minor July 15, 2026

Performance Degradation Issue

Detected by Pingoru: Jul 15, 2026, 04:16 AM UTC
Resolved: Jul 15, 2026, 04:16 AM UTC
Duration: —

Affected: Identity Verification ServiceFiat PaymentAPI Services

Timeline · 5 updates

investigating Jul 15, 2026, 02:50 AM UTC

Status: Investigating We are aware of performance degradation of our API services and are actively investigating the issue. Our team is working to resolve this as quickly as possible. Our team is actively diagnosing the root cause, and we will provide an update as soon as more information is available. Affected components API Services (Degraded performance) Identity Verification Service (Degraded performance) Fiat Payment (Degraded performance)
identified Jul 15, 2026, 03:07 AM UTC

Status: Identified We have identified the root cause of the issue has been identified and our team is actively working on a resolution. Thank you for your patience. Affected components API Services (Degraded performance) Identity Verification Service (Degraded performance) Fiat Payment (Degraded performance)
identified Jul 15, 2026, 03:42 AM UTC

Status: Identified Our team is still actively working on a resolution for the ongoing issue. We are making progress and will share another update as soon as we have more information. Thank you again for your patience and understanding. Affected components Identity Verification Service (Degraded performance) Fiat Payment (Degraded performance) API Services (Degraded performance)
monitoring Jul 15, 2026, 03:58 AM UTC

Status: Monitoring A fix has been implemented. We are now closely monitoring our systems and performance metrics to ensure full platform stability. We will provide a final update once we are confident the issue is completely resolved. Thank you again for your patience. Affected components Fiat Payment (Degraded performance) API Services (Degraded performance) Identity Verification Service (Degraded performance)
resolved Jul 15, 2026, 04:16 AM UTC

Status: Resolved This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue. Affected components Identity Verification Service (Operational) Fiat Payment (Operational) API Services (Operational)

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Minor July 10, 2026

Banxa Merchant Dashboard is Currently Inaccessible

Detected by Pingoru: Jul 10, 2026, 03:22 AM UTC
Resolved: Jul 10, 2026, 03:22 AM UTC
Duration: —

Affected: Merchant PortalAPI Services

Timeline · 3 updates

investigating Jul 10, 2026, 03:15 AM UTC

Status: Investigating We are currently investigating reports of an issue affecting the Banxa Merchant Dashboard. Our team is actively diagnosing the root cause, and we will provide an update as soon as more information is available. Affected components API Services (Degraded performance) Merchant Portal (Full outage)
identified Jul 10, 2026, 03:20 AM UTC

Status: Identified We have identified the root cause of the issue affecting the Banxa Merchant Dashboard and our team is actively working on a resolution. Thank you for your patience. Affected components API Services (Degraded performance) Merchant Portal (Full outage)
resolved Jul 10, 2026, 03:22 AM UTC

Status: Resolved This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue. Affected components API Services (Operational) Merchant Portal (Operational)

Read the full incident report →

Minor June 4, 2026

Issues with Order Creation

Detected by Pingoru: Jun 04, 2026, 11:41 AM UTC
Resolved: Jun 04, 2026, 11:41 AM UTC
Duration: —

Affected: Identity Verification ServiceFiat PaymentDigital Currency FulfilmentMerchant PortalFraud AnalysisOn-RampNFT CheckoutOff-RampAPI Services

Timeline · 4 updates

investigating Jun 04, 2026, 10:31 AM UTC

Status: Investigating We are currently investigating an issue where order creation is failing for a subset of transactions. Some users may experience errors when attempting to place new orders. Our team has identified a potential cause and is actively preparing a fix to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide another update as soon as more information becomes available or the fix is deployed. Affected components Digital Currency Fulfilment (Degraded performance) Fiat Payment (Degraded performance) Fraud Analysis (Degraded performance) Off-Ramp (Degraded performance) NFT Checkout (Degraded performance) On-Ramp (Degraded performance) API Services (Degraded performance) Merchant Portal (Degraded performance) Identity Verification Service (Degraded performance)
identified Jun 04, 2026, 11:01 AM UTC

Status: Identified The issue has been identified and a fix is being deployed. Affected components API Services (Degraded performance) Identity Verification Service (Degraded performance) Fraud Analysis (Degraded performance) Merchant Portal (Degraded performance) Fiat Payment (Degraded performance) Off-Ramp (Degraded performance) NFT Checkout (Degraded performance) Digital Currency Fulfilment (Degraded performance) On-Ramp (Degraded performance)
monitoring Jun 04, 2026, 11:14 AM UTC

Status: Monitoring A fix has been successfully deployed, and our team is actively monitoring the results. We will provide a final update once we have confirmed full system stability. Affected components API Services (Degraded performance) Merchant Portal (Degraded performance) Identity Verification Service (Degraded performance) Fiat Payment (Degraded performance) Off-Ramp (Degraded performance) NFT Checkout (Degraded performance) Digital Currency Fulfilment (Degraded performance) On-Ramp (Degraded performance) Fraud Analysis (Degraded performance)
resolved Jun 04, 2026, 11:41 AM UTC

Status: Resolved The issue with order creation has been fully resolved, and all systems are operating normally. We have confirmed that order volume has returned to baseline levels across all partners. Thank you for your patience while we worked to resolve this matter. Affected components Fiat Payment (Operational) Digital Currency Fulfilment (Operational) On-Ramp (Operational) Merchant Portal (Operational) Fraud Analysis (Operational) Off-Ramp (Operational) NFT Checkout (Operational) API Services (Operational) Identity Verification Service (Operational)

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Minor May 26, 2026

Intermittent Failures on API Services

Detected by Pingoru: May 26, 2026, 09:05 AM UTC
Resolved: May 26, 2026, 09:05 AM UTC
Duration: —

Affected: Fiat PaymentDigital Currency FulfilmentAPI Services

Timeline · 3 updates

investigating May 26, 2026, 08:56 AM UTC

Status: Investigating We are seeing intermittent failures for certain API responses. Our Team has already identified issues and taking steps to rectify them Affected components API Services (Degraded performance) Fiat Payment (Degraded performance) Digital Currency Fulfilment (Degraded performance)
monitoring May 26, 2026, 08:58 AM UTC

Status: Monitoring We have performed the fix and we are monitoring the results Affected components API Services (Degraded performance) Fiat Payment (Degraded performance) Digital Currency Fulfilment (Degraded performance)
resolved May 26, 2026, 09:05 AM UTC

Status: Resolved The issue has been resolved. Affected components API Services (Operational) Fiat Payment (Operational) Digital Currency Fulfilment (Operational)

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Minor May 7, 2026

Increased response times and intermittent failures

Detected by Pingoru: May 07, 2026, 10:54 PM UTC
Resolved: May 07, 2026, 10:54 PM UTC
Duration: —

Affected: API Services

Timeline · 2 updates

identified May 07, 2026, 08:57 PM UTC

Status: Identified We are seeing increased response times and intermittent failures for certain responses. Team has already identified issues and taking steps to rectify them Affected components API Services (Partial outage)
resolved May 07, 2026, 10:54 PM UTC

Status: Resolved The issue has been resolved. Affected components API Services (Operational)

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Minor May 1, 2026

Elevated Response Times on some Endpoints

Detected by Pingoru: May 01, 2026, 09:42 PM UTC
Resolved: May 01, 2026, 09:42 PM UTC
Duration: —

Affected: API Services

Timeline · 6 updates

investigating May 01, 2026, 07:12 PM UTC

Status: Investigating We have observed an increase in response times for certain endpoints and are actively investigating the issue. Affected components API Services (Degraded performance)
identified May 01, 2026, 07:36 PM UTC

Status: Identified We have identified the issue and are working on a fix. Affected components API Services (Degraded performance)
monitoring May 01, 2026, 07:49 PM UTC

Status: Monitoring We have deployed a fix and we are monitoring the results. Affected components API Services (Degraded performance)
monitoring May 01, 2026, 08:39 PM UTC

Status: Monitoring We are still monitoring the results. Affected components API Services (Degraded performance)
monitoring May 01, 2026, 09:05 PM UTC

Status: Monitoring We are still continuing with the monitoring of results. Affected components API Services (Degraded performance)
resolved May 01, 2026, 09:42 PM UTC

Status: Resolved We observed a temporary service disruption earlier, which has since been addressed and normal operations have been restored. Affected components API Services (Operational)

Read the full incident report →

Minor April 14, 2026

Performance Degradation Issues

Detected by Pingoru: Apr 14, 2026, 05:38 AM UTC
Resolved: Apr 14, 2026, 05:38 AM UTC
Duration: —

Affected: API Services

Timeline · 4 updates

investigating Apr 14, 2026, 02:52 AM UTC

Status: Investigating We’re currently investigating an issue that appears to be occasionally affecting the loading of certain pages. Our team is actively looking into the root cause and will provide updates as more information becomes available. Affected components API Services (Degraded performance)
monitoring Apr 14, 2026, 03:41 AM UTC

Status: Monitoring We have deployed a fix and we are monitoring the results. Affected components API Services (Degraded performance)
monitoring Apr 14, 2026, 04:27 AM UTC

Status: Monitoring We are still monitoring the results from the recent fix. We will provide updates as more information becomes available. Affected components API Services (Degraded performance)
resolved Apr 14, 2026, 05:38 AM UTC

Status: Resolved Our systems have fully recovered, and the performance issues have been resolved. We are now seeing normal operation across all services. Thank you for your patience while we worked to address this. Affected components API Services (Operational)