Banxa experienced a minor incident on June 4, 2026 affecting Identity Verification Service and Fiat Payment and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2026, 10:31 AM UTC
Status: Investigating We are currently investigating an issue where order creation is failing for a subset of transactions. Some users may experience errors when attempting to place new orders. Our team has identified a potential cause and is actively preparing a fix to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide another update as soon as more information becomes available or the fix is deployed. Affected components Digital Currency Fulfilment (Degraded performance) Fiat Payment (Degraded performance) Fraud Analysis (Degraded performance) Off-Ramp (Degraded performance) NFT Checkout (Degraded performance) On-Ramp (Degraded performance) API Services (Degraded performance) Merchant Portal (Degraded performance) Identity Verification Service (Degraded performance)
- identified Jun 04, 2026, 11:01 AM UTC
Status: Identified The issue has been identified and a fix is being deployed. Affected components API Services (Degraded performance) Identity Verification Service (Degraded performance) Fraud Analysis (Degraded performance) Merchant Portal (Degraded performance) Fiat Payment (Degraded performance) Off-Ramp (Degraded performance) NFT Checkout (Degraded performance) Digital Currency Fulfilment (Degraded performance) On-Ramp (Degraded performance)
- monitoring Jun 04, 2026, 11:14 AM UTC
Status: Monitoring A fix has been successfully deployed, and our team is actively monitoring the results. We will provide a final update once we have confirmed full system stability. Affected components API Services (Degraded performance) Merchant Portal (Degraded performance) Identity Verification Service (Degraded performance) Fiat Payment (Degraded performance) Off-Ramp (Degraded performance) NFT Checkout (Degraded performance) Digital Currency Fulfilment (Degraded performance) On-Ramp (Degraded performance) Fraud Analysis (Degraded performance)
- resolved Jun 04, 2026, 11:41 AM UTC
Status: Resolved The issue with order creation has been fully resolved, and all systems are operating normally. We have confirmed that order volume has returned to baseline levels across all partners. Thank you for your patience while we worked to resolve this matter. Affected components Fiat Payment (Operational) Digital Currency Fulfilment (Operational) On-Ramp (Operational) Merchant Portal (Operational) Fraud Analysis (Operational) Off-Ramp (Operational) NFT Checkout (Operational) API Services (Operational) Identity Verification Service (Operational)