Banxa incident

Performance Degradation Issues

Resolved after 2 hours 45 minutes, affecting API Services, on April 14, 2026.

resolved Apr 14, 2026, 05:38 AM UTC

Our systems have fully recovered, and the performance issues have been resolved. We are now seeing normal operation across all services. Thank you for your patience while we worked to address this.

Started
Apr 14, 2026, 02:52 AM UTC
Resolved
Apr 14, 2026, 05:38 AM UTC
Duration
2h 45m
Detected by Pingoru
Apr 14, 2026, 02:52 AM UTC

Affected components

API Services

Update timeline

  1. investigating Apr 14, 2026, 02:52 AM UTC

    We’re currently investigating an issue that appears to be occasionally affecting the loading of certain pages. Our team is actively looking into the root cause and will provide updates as more information becomes available.

  2. monitoring Apr 14, 2026, 03:41 AM UTC

    We have deployed a fix and we are monitoring the results.

  3. monitoring Apr 14, 2026, 04:27 AM UTC

    We are still monitoring the results from the recent fix. We will provide updates as more information becomes available.

  4. resolved Apr 14, 2026, 05:38 AM UTC

    Our systems have fully recovered, and the performance issues have been resolved. We are now seeing normal operation across all services. Thank you for your patience while we worked to address this.

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