Banxa experienced a minor incident on July 23, 2026 affecting Identity Verification Service and API Services, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 02:22 AM UTC
Status: Investigating We are currently investigating reports of an outage in our API Services. Our team is actively diagnosing the root cause, and we will provide an update as soon as more information is available. Affected components API Services (Degraded performance) Identity Verification Service (Degraded performance)
- identified Jul 23, 2026, 02:30 AM UTC
Status: Identified We have identified the root cause of the issue and our team is actively working on a resolution. We expect services to begin recovering shortly and will provide another update once the fix is fully deployed. Thank you for your patience. Affected components API Services (Full outage) Identity Verification Service (Full outage)
- identified Jul 23, 2026, 02:42 AM UTC
Status: Identified The fix is still ongoing to fix the issue. Thank you for your patience. Affected components Identity Verification Service (Full outage) API Services (Full outage)
- monitoring Jul 23, 2026, 02:44 AM UTC
Status: Monitoring A fix has been implemented, and we are seeing recovery across all affected services. We are closely monitoring our systems and performance metrics to ensure full platform stability. We will provide a final update once we are confident the issue is completely resolved. Affected components Identity Verification Service (Degraded performance) API Services (Degraded performance)
- resolved Jul 23, 2026, 02:48 AM UTC
Status: Resolved This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue. Affected components API Services (Operational) Identity Verification Service (Operational)