Resolved after 1 hour 25 minutes, affecting Identity Verification Service and Fiat Payment and 1 more, on July 15, 2026.
This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue.
Affected components
Update timeline
- investigating Jul 15, 2026, 02:50 AM UTC
We are aware of performance degradation of our API services and are actively investigating the issue. Our team is working to resolve this as quickly as possible. Our team is actively diagnosing the root cause, and we will provide an update as soon as more information is available.
- identified Jul 15, 2026, 03:07 AM UTC
We have identified the root cause of the issue has been identified and our team is actively working on a resolution. Thank you for your patience.
- identified Jul 15, 2026, 03:42 AM UTC
Our team is still actively working on a resolution for the ongoing issue. We are making progress and will share another update as soon as we have more information. Thank you again for your patience and understanding.
- monitoring Jul 15, 2026, 03:58 AM UTC
A fix has been implemented. We are now closely monitoring our systems and performance metrics to ensure full platform stability. We will provide a final update once we are confident the issue is completely resolved. Thank you again for your patience.
- resolved Jul 15, 2026, 04:16 AM UTC
This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue.
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