Banxa experienced a minor incident on July 15, 2026 affecting Identity Verification Service and Fiat Payment and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 02:50 AM UTC
Status: Investigating We are aware of performance degradation of our API services and are actively investigating the issue. Our team is working to resolve this as quickly as possible. Our team is actively diagnosing the root cause, and we will provide an update as soon as more information is available. Affected components API Services (Degraded performance) Identity Verification Service (Degraded performance) Fiat Payment (Degraded performance)
- identified Jul 15, 2026, 03:07 AM UTC
Status: Identified We have identified the root cause of the issue has been identified and our team is actively working on a resolution. Thank you for your patience. Affected components API Services (Degraded performance) Identity Verification Service (Degraded performance) Fiat Payment (Degraded performance)
- identified Jul 15, 2026, 03:42 AM UTC
Status: Identified Our team is still actively working on a resolution for the ongoing issue. We are making progress and will share another update as soon as we have more information. Thank you again for your patience and understanding. Affected components Identity Verification Service (Degraded performance) Fiat Payment (Degraded performance) API Services (Degraded performance)
- monitoring Jul 15, 2026, 03:58 AM UTC
Status: Monitoring A fix has been implemented. We are now closely monitoring our systems and performance metrics to ensure full platform stability. We will provide a final update once we are confident the issue is completely resolved. Thank you again for your patience. Affected components Fiat Payment (Degraded performance) API Services (Degraded performance) Identity Verification Service (Degraded performance)
- resolved Jul 15, 2026, 04:16 AM UTC
Status: Resolved This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue. Affected components Identity Verification Service (Operational) Fiat Payment (Operational) API Services (Operational)