Bandwidth experienced a minor incident on September 2, 2026 affecting Inbound Calling (SIP) - United States and Outbound Calling (SIP) - United States, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Calling (SIP) - United StatesOutbound Calling (SIP) - United States
Update timeline
- identified Sep 02, 2026, 05:33 PM UTC
Bandwidth teams have identified an off-network incident impacting some voice traffic to experience packet loss. Bandwidth is working with the impacted provider to bring out expected calling behaviors.
- identified Sep 03, 2026, 03:17 AM UTC
We continue to work with the impacted provider to restore expected calling behaviors.
- identified Sep 03, 2026, 12:56 PM UTC
The impacted provider continues work to restore expected calling behaviors.
- monitoring Sep 03, 2026, 01:37 PM UTC
Teams are observing expected calling behavior and will monitor for stability.
- resolved Sep 03, 2026, 05:54 PM UTC
This incident has been resolved.