Bandwidth incident

Bandwidth Local Market Impairment - 136 - Syracuse, NY

Bandwidth experienced a critical incident on September 3, 2026 affecting 136 - Syracuse, NY, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started: Sep 03, 2026, 02:50 AM UTC
Resolved: Sep 04, 2026, 12:50 PM UTC
Duration: 1d 9h
Detected by Pingoru: Sep 03, 2026, 02:50 AM UTC

Affected components

136 - Syracuse, NY

Update timeline

investigating Sep 03, 2026, 02:50 AM UTC

We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating Sep 03, 2026, 06:58 AM UTC

We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating Sep 03, 2026, 11:10 AM UTC

We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
identified Sep 03, 2026, 02:22 PM UTC

Our carrier has identified the cause of this incident and is working to complete repairs.
identified Sep 03, 2026, 07:55 PM UTC

Our carrier has identified the cause of this incident and is working to complete repairs.
identified Sep 03, 2026, 11:54 PM UTC

Our carrier has identified the cause of this incident and is working to complete repairs.
identified Sep 04, 2026, 04:13 AM UTC

Our carrier has identified the cause of this incident and is working to complete repairs.
identified Sep 04, 2026, 08:03 AM UTC

Our carrier has identified the cause of this incident and is working to complete repairs.
monitoring Sep 04, 2026, 09:00 AM UTC

Market recovered, but carrier still working.
resolved Sep 04, 2026, 12:50 PM UTC

Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.