Axis Communications Outage History

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Axis Communications had 13 outages in the last 2 years totaling 49h 48m of downtime — averaging 0.5 incidents per month.

There were 13 Axis Communications outages since September 24, 2025 totaling 49h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.axis.com

Major August 28, 2026

Disturbance in Axis Site Designer

Detected by Pingoru
Aug 28, 2026, 01:39 PM UTC
Resolved
Aug 28, 2026, 01:44 PM UTC
Duration
4m
Affected: User database synchronization
Timeline · 4 updates
  1. investigating Aug 28, 2026, 01:39 PM UTC

    We are experiencing issues with Axis Site Designer where customer have reported to be stuck on "Loading Product Data". Our engineers are investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. identified Aug 28, 2026, 01:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 28, 2026, 01:41 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 28, 2026, 01:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 11, 2026

We are currently experiencing intermittent problem when performing recording playback using the ACS Edge PC client and in MySystems. ACS Edge Mobile app playback is not affected

Detected by Pingoru
Jul 11, 2026, 06:01 PM UTC
Resolved
Jul 11, 2026, 06:10 PM UTC
Duration
9m
Affected: Video playback
Timeline · 2 updates
  1. investigating Jul 11, 2026, 06:01 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 11, 2026, 06:10 PM UTC

    Problematic service was identified and fixed

Read the full incident report →

Major June 23, 2026

Device onboarding outage

Detected by Pingoru
Jun 23, 2026, 03:04 PM UTC
Resolved
Jun 23, 2026, 04:00 PM UTC
Duration
56m
Affected: Device Onboarding
Timeline · 4 updates
  1. investigating Jun 23, 2026, 03:04 PM UTC

    We are currently investigating an issue with onboarding devices.

  2. identified Jun 23, 2026, 03:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 23, 2026, 03:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 23, 2026, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 28, 2026

Partial outage in AXIS Camera Station Pro synchronization

Detected by Pingoru
Apr 28, 2026, 12:28 PM UTC
Resolved
Apr 28, 2026, 12:40 PM UTC
Duration
11m
Affected: Sign inRegister systemSecure Remote Access v2Device managementLicense management
Timeline · 5 updates
  1. monitoring Apr 28, 2026, 12:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. identified Apr 28, 2026, 12:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 28, 2026, 12:34 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 28, 2026, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 28, 2026, 12:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 28, 2026

Partial outage of Device Onboarding

Detected by Pingoru
Mar 28, 2026, 05:58 PM UTC
Resolved
Mar 28, 2026, 07:25 PM UTC
Duration
1h 26m
Affected: Device OnboardingCreate siteDevice management
Timeline · 3 updates
  1. investigating Mar 28, 2026, 05:58 PM UTC

    We are currently investigating degraded performance of device onboarding.

  2. identified Mar 28, 2026, 06:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 28, 2026, 07:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 25, 2026

Disturbance in some of our services

Detected by Pingoru
Feb 25, 2026, 06:06 PM UTC
Resolved
Feb 25, 2026, 07:50 PM UTC
Duration
1h 43m
Affected: Cloud Storage Playback
Timeline · 4 updates
  1. investigating Feb 25, 2026, 06:06 PM UTC

    We are experiencing issues with our Cloud storage playback. Our engineers are investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. identified Feb 25, 2026, 06:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 25, 2026, 07:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 25, 2026, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 20, 2026

Issues with entering a site in AXIS Camera Station Edge

Detected by Pingoru
Feb 20, 2026, 05:39 AM UTC
Resolved
Feb 20, 2026, 05:59 AM UTC
Duration
19m
Affected: Create siteLive videoGeneral
Timeline · 2 updates
  1. investigating Feb 20, 2026, 05:39 AM UTC

    We are currently investigating issues with some of our VMS clients.

  2. resolved Feb 20, 2026, 05:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2025

Backend Infrastructure Outage

Detected by Pingoru
Dec 18, 2025, 11:29 AM UTC
Resolved
Dec 18, 2025, 01:48 PM UTC
Duration
2h 18m
Affected: Device OnboardingLicense SystemDevice ManagementDevice ManagementDevice managementDevice managementLicense managementLicense managementOrganization managementOrganization management
Timeline · 7 updates
  1. investigating Dec 18, 2025, 11:29 AM UTC

    We are currently experiencing a backend service disruption that is impacting multiple products. Our teams are actively investigating and working to restore normal operation. Further updates will be shared as they become available.

  2. identified Dec 18, 2025, 11:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 18, 2025, 11:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 18, 2025, 12:03 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Dec 18, 2025, 01:14 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Dec 18, 2025, 01:32 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Dec 18, 2025, 01:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025

Issues with ACS Pro server onboarding

Detected by Pingoru
Dec 15, 2025, 02:44 PM UTC
Resolved
Dec 16, 2025, 03:16 PM UTC
Duration
1d
Affected: Register systemDevice management
Timeline · 5 updates
  1. investigating Dec 15, 2025, 02:44 PM UTC

    We are experiencing intermittent disturbances related to onboarding for some Axis Camera Station Pro servers. This can prevent devices from showing up in the device management and video operation in My System. Investigation is ongoing.

  2. investigating Dec 16, 2025, 08:55 AM UTC

    The issue affects only devices which were previously removed from the system and later re-added. Our engineers are actively working on a resolution, and further updates will be shared as progress is made.

  3. identified Dec 16, 2025, 02:24 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 16, 2025, 02:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 16, 2025, 03:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 29, 2025

Service Outage Notice

Detected by Pingoru
Oct 29, 2025, 04:34 PM UTC
Resolved
Oct 30, 2025, 03:36 AM UTC
Duration
11h 1m
Affected: Sign inCreate siteRegister systemLive VideoSecure Remote AccessUser managementSecure Remote Access v2Device managementLicense managementOrganization managementLive videoVideo playbackEvents and Intercom callsLive videoVideo playbackBody Worn Cloud ExtensionsAXIS Body Worn LiveGeneral
Timeline · 10 updates

Read the full incident report →

Critical October 28, 2025

No response on License Manager

Detected by Pingoru
Oct 28, 2025, 03:12 PM UTC
Resolved
Oct 28, 2025, 03:54 PM UTC
Duration
41m
Affected: License managementLicense management
Timeline · 5 updates
  1. investigating Oct 28, 2025, 03:12 PM UTC

    We are currently investigating this issue.

  2. identified Oct 28, 2025, 03:13 PM UTC

    Responsible team identified the issue and preparing a fix.

  3. identified Oct 28, 2025, 03:15 PM UTC

    The problem only affects organizations that have at least one system without any devices connected.

  4. monitoring Oct 28, 2025, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 28, 2025, 03:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Disturbance in streaming and onboarding services in the Americas

Detected by Pingoru
Oct 20, 2025, 04:37 PM UTC
Resolved
Oct 20, 2025, 10:58 PM UTC
Duration
6h 20m
Affected: Create siteSecure Remote AccessLive videoVideo playback
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:37 PM UTC

    The outage at AWS US-EAST-1 is causing degraded performance for onboarding and streaming services in the Americas region. We apologize for the inconvenience this may cause.

  2. resolved Oct 20, 2025, 10:58 PM UTC

    All services are now operating normally.

Read the full incident report →