AX4 incident

Europe Final Instance - EDI Processing Outage & Web Delays might occur

Major Resolved View vendor source →

AX4 experienced a major incident on September 19, 2022 affecting WEB Application and EDI Processing, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2022, 10:58 AM UTC
Resolved
Sep 21, 2022, 10:35 AM UTC
Duration
1d 23h
Detected by Pingoru
Sep 19, 2022, 10:58 AM UTC

Affected components

WEB ApplicationEDI Processing

Update timeline

  1. monitoring Sep 19, 2022, 10:58 AM UTC

    Currently, there are delays in AX4 regarding the EDI processing and web due to the issue "Europe Final Instance - Web Application Issues" reported this morning. We will keep you informed.

  2. monitoring Sep 19, 2022, 11:05 AM UTC

    The AX4 web application is available, but there might be delays. The EDI processing has stopped. We are working with the highest priority and will keep you informed.

  3. monitoring Sep 19, 2022, 11:11 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Sep 19, 2022, 12:09 PM UTC

    The issues have been solved and the EDI processing is working again. Due to the backlog, delays might occur in general. We will keep monitoring the issue and will keep you informed.

  5. monitoring Sep 19, 2022, 12:33 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Sep 19, 2022, 01:41 PM UTC

    The EDI processing has stopped. We are working with the highest priority and will keep you informed.

  7. monitoring Sep 19, 2022, 04:06 PM UTC

    We are still working with the highest priority on the issue. We will keep you informed.

  8. monitoring Sep 19, 2022, 04:50 PM UTC

    Update: EDI Processing Delay The EDI system is avaiable and working again - files are now beeing processed. Currently there are performance losses in AX4 regarding the EDI processing. We are working with the highest priority on a solution and will keep you informed.

  9. monitoring Sep 20, 2022, 06:04 AM UTC

    EDI Processing Delay - EDI Files are still being processed.

  10. monitoring Sep 21, 2022, 07:18 AM UTC

    ***UPDATE*** Dear customers, please note that there is no delay anymore - neither in AX4 WEB nor in EDI data processing. All operational systems are working without any issues. Now we are monitoring our system. We expect the final system monitoring to be completed in the next 2 hours. Upon completion, we will set the incident to resolved.

  11. resolved Sep 21, 2022, 10:35 AM UTC

    We finished monitoring our system. Everything is working smoothly - so as mentioned in the last status update, we will now will set the incident to resolved.