AX4 incident

Ticket system issues - Receiving of customer mails not possible

Notice Resolved View vendor source →

AX4 experienced a notice incident on September 26, 2022 affecting Case Management, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2022, 06:44 AM UTC
Resolved
Sep 26, 2022, 11:16 AM UTC
Duration
4h 31m
Detected by Pingoru
Sep 26, 2022, 06:44 AM UTC

Affected components

Case Management

Update timeline

  1. investigating Sep 26, 2022, 06:44 AM UTC

    Currently, there are some issues with our ticket system. We are working with the highest priority on a solution and will keep you informed. If you need urgent assist, please open a ticket in our ticket portal and not by mail. In addition you have the option to call the Support Hotline.

  2. resolved Sep 26, 2022, 11:16 AM UTC

    This incident has been resolved.