AX4 incident

Europe Final Instance - Web Application Issues

Major Resolved View vendor source →

AX4 experienced a major incident on November 22, 2022 affecting WEB Application and EDI Processing and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2022, 06:22 PM UTC
Resolved
Nov 22, 2022, 07:52 PM UTC
Duration
1h 30m
Detected by Pingoru
Nov 22, 2022, 06:22 PM UTC

Affected components

WEB ApplicationEDI ProcessingSCEM ProcessingEDI communication - OFTP2EDI communication - SFTPEDI communication - AS2EDI communication - HTTPEDI communication - SMTPEDI communication - WebserviceAX4 Mobile

Update timeline

  1. investigating Nov 22, 2022, 06:22 PM UTC

    Currently it might be possible to get problems while working inside the AX4 web application. We are working with highest priority on a solution and we will keep you informed.

  2. investigating Nov 22, 2022, 06:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 22, 2022, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 22, 2022, 07:52 PM UTC

    This incident has been resolved.