AX4 experienced a critical incident on December 13, 2022 affecting Hotline, lasting 16h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Hotline
Update timeline
- investigating Dec 13, 2022, 02:48 PM UTC
Due to a technical issue, the Siemens AX4 Service Desk is currently not available via phone. We are working with highest priority on a solution and will keep you informed. In urgent cases, please contact us via mail: "[email protected]"
- resolved Dec 14, 2022, 07:02 AM UTC
The service desk is now available again via phone.