AX4 experienced a major incident on January 16, 2023 affecting EDI Processing, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2023, 09:32 AM UTC
Currently, there are performance losses in AX4 regarding the EDI processing. We are working with the highest priority on a solution and will keep you informed.
- investigating Jan 16, 2023, 10:11 AM UTC
UPDATE. Currently, the EDI system has an outage - We are working with the highest priority on a solution and will keep you informed. WEB application is working properly.
- identified Jan 16, 2023, 11:13 AM UTC
UPDATE: EDI System is available again but there are performance losses in AX4 regarding the EDI processing. We are working with the highest priority on a solution and will keep you informed.
- identified Jan 16, 2023, 11:26 AM UTC
UPDATE: We expect that EDI delay will be gone in approx 40 minutes from now.
- identified Jan 16, 2023, 12:32 PM UTC
Update: EDI system is successively processing delayed EDI messages. EDI delay should be gone in around 1 hour from now on.
- identified Jan 16, 2023, 01:53 PM UTC
UPDATE: We need to extend the timeline until the EDI backlog is expected to be gone. We assume that we need additional 50 minutes from now on.
- identified Jan 16, 2023, 03:14 PM UTC
Update: EDI backlog is almost gone. There are only a few messages which are needed to be processed - expected end around 20 minutes. Overall performance of the EDI system is back to normal - we are processing new files within normal velocity.
- monitoring Jan 16, 2023, 03:24 PM UTC
EDI performance is back to normal - EDI backlog is gone. We are now monitoring our system.
- resolved Jan 16, 2023, 04:19 PM UTC
This incident has been resolved.