AX4 incident

Service Portal Issues

Major Resolved View vendor source →

AX4 experienced a major incident on June 20, 2023 affecting Support Center and Case Management, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2023, 05:50 AM UTC
Resolved
Jun 22, 2023, 05:56 AM UTC
Duration
2d
Detected by Pingoru
Jun 20, 2023, 05:50 AM UTC

Affected components

Support CenterCase Management

Update timeline

  1. investigating Jun 20, 2023, 05:50 AM UTC

    Currently there are some issues with the AX4 Service Portal and creating tickets via email may not be possible. We are working with highest priority on a solution and will keep you informed.

  2. investigating Jun 20, 2023, 05:57 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 22, 2023, 05:56 AM UTC

    This incident has been resolved.