AX4 incident

Hotline Outage

Critical Resolved View vendor source →

AX4 experienced a critical incident on December 5, 2023 affecting Hotline, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2023, 03:03 PM UTC
Resolved
Dec 05, 2023, 04:14 PM UTC
Duration
1h 11m
Detected by Pingoru
Dec 05, 2023, 03:03 PM UTC

Affected components

Hotline

Update timeline

  1. investigating Dec 05, 2023, 03:03 PM UTC

    Due to a technical issue the SDL AX4 Service Desk is currently not available via phone. We are working with the highest priority on a solution and will keep you informed.

  2. resolved Dec 05, 2023, 04:14 PM UTC

    The Hotline is now available again.