AX4 incident

Middle East Final - Webservice issues

Major Resolved View vendor source →

AX4 experienced a major incident on January 29, 2024 affecting WEB Application and Webservice, lasting 8h 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2024, 07:45 AM UTC
Resolved
Jan 29, 2024, 03:54 PM UTC
Duration
8h 9m
Detected by Pingoru
Jan 29, 2024, 07:45 AM UTC

Affected components

WEB ApplicationWebservice

Update timeline

  1. investigating Jan 29, 2024, 07:45 AM UTC

    Currently, it might be possible that Webservice communications with the AX4 final system are slowed down. Our team is working on solving the issue.

  2. investigating Jan 29, 2024, 08:11 AM UTC

    The WEB Application might also be affected. Our team is still working on solving the issues.

  3. identified Jan 29, 2024, 10:24 AM UTC

    The Webservice is working with degraded performance for now. Our team is still working on solving the issues.

  4. resolved Jan 29, 2024, 03:54 PM UTC

    The issue has been fixed. AX4 is working again.