AX4 incident

Support Center platform outage

Critical Resolved View vendor source →

AX4 experienced a critical incident on October 1, 2024 affecting Support Center and Case Management, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2024, 09:31 AM UTC
Resolved
Oct 01, 2024, 02:14 PM UTC
Duration
4h 43m
Detected by Pingoru
Oct 01, 2024, 09:31 AM UTC

Affected components

Support CenterCase Management

Update timeline

  1. investigating Oct 01, 2024, 09:31 AM UTC

    Currently there are some issues with the Support Center platform. We are working with highest priority on a solution and will keep you informed.

  2. resolved Oct 01, 2024, 02:14 PM UTC

    Support Center is working again.