Availity incident

METLIFE DENTAL FAMILY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

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Resolved after 1 day 22 hours, affecting METLIFE DENTAL FAMILY, on September 19, 2026.

identified Sep 19, 2026, 08:20 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.

Started
Sep 19, 2026, 08:20 AM UTC
Resolved
Sep 21, 2026, 07:10 AM UTC
Duration
1d 22h
Detected by Pingoru
Sep 19, 2026, 08:20 AM UTC

Affected components

METLIFE DENTAL FAMILY

Update timeline

  1. identified Sep 19, 2026, 08:20 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.

  2. resolved Sep 21, 2026, 07:10 AM UTC

    This incident has been resolved.

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