Automattic incident
Resolved: Temporary Service Disruption Affected a Subset of WP Cloud Sites
Resolved after 10 minutes, on February 26, 2026.
Between 08:25 and 08:35 UTC, a subset of sites, located in the WP Cloud BUR datacenter , experienced 500 errors. The issue was caused by a recent change that led to failures under specific conditions. We reverted the change within approximately 5 minutes, and full recovery followed shortly after. Depending on the affected server, the impact lasted between 5 and 10 minutes. We have since reviewed the incident and are implementing additional safeguards to improve detection and reduce risk during future deployments.
Update timeline
- resolved Feb 26, 2026, 08:35 AM UTC
Between 08:25 and 08:35 UTC, a subset of sites, located in the WP Cloud BUR datacenter , experienced 500 errors. The issue was caused by a recent change that led to failures under specific conditions. We reverted the change within approximately 5 minutes, and full recovery followed shortly after. Depending on the affected server, the impact lasted between 5 and 10 minutes. We have since reviewed the incident and are implementing additional safeguards to improve detection and reduce risk during future deployments.
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