Resolved after 49 minutes, affecting Auth0 US-5 (Production) (Authentication) and Auth0 US-5 (Production) (Machine to Machine), on September 16, 2026.
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-09-16_-_Elevated_Errors_on_US-5_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/2026-09-16_-_Elevated_Errors_on_US-5_Public_Cloud_Environment.pdf)
Affected components
Update timeline
- investigating Sep 16, 2026, 03:06 AM UTC
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
- investigating Sep 16, 2026, 03:40 AM UTC
We are continuing to investigate the issue and will provide further updates with changes in the incident status as our mitigation efforts progress.
- monitoring Sep 16, 2026, 03:47 AM UTC
The Auth0 Engineering team has applied the mitigation and observed the service is restoring. We're monitoring the environment to ensure stability.
- resolved Sep 16, 2026, 03:55 AM UTC
Services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
- resolved Sep 25, 2026, 09:08 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-09-16_-_Elevated_Errors_on_US-5_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/2026-09-16_-_Elevated_Errors_on_US-5_Public_Cloud_Environment.pdf)
Your product runs on more than Auth0
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services