Auth0 experienced a major incident on September 16, 2026 affecting Auth0 US-5 (Production) (Authentication) and Auth0 US-5 (Production) (Machine to Machine), lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 03:06 AM UTC
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
- investigating Sep 16, 2026, 03:40 AM UTC
We are continuing to investigate the issue and will provide further updates with changes in the incident status as our mitigation efforts progress.
- monitoring Sep 16, 2026, 03:47 AM UTC
The Auth0 Engineering team has applied the mitigation and observed the service is restoring. We're monitoring the environment to ensure stability.
- resolved Sep 16, 2026, 03:55 AM UTC
Services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.