Auth0 is currently experiencing a critical incident affecting Auth0 US-5 (Production) (Authentication) and Auth0 US-5 (Production) (Machine to Machine) and 1 more component, which began 43 min ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 08:11 PM UTC
We are currently investigating an incident that impacted our services. Users may experience issues with authentication functionality. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
- identified Sep 30, 2026, 08:32 PM UTC
We're continuing to investigate the service disruption on the US-5 Public Cloud Environment. We're assessing service metrics and logs to determine the source of the issue. We're evaluating a potential issue within infrastructure hosted by our third-party service provider. We'll provide further updates as our investigation progresses, and as changes in status occur.
- identified Sep 30, 2026, 08:54 PM UTC
We're actively investigating with our third-party provider regarding the latency discrepancies that we observe within their hosted infrastructure. Additionally, we're investigating an issue involving a high number of service connections causing exhaustion on backend resources. We'll continue to provide updates as we proceed to address the root cause of the service disruption.