Aunalytics Outage History

There have been reports of slowness on the Aunalytics Ohio Internet service. We are still gathering information on specifics but did notice that the direct peer to Akami, a content network provider we connect to via the Ohio Internet Exchange bounced several times last night. We have shut that peer to see if things improve as we investigate.

Enrichment times on tickets are slower than normal for some tickets, currently investigating cause.

Cogent is currently experiencing connectivity issues affecting some AT&T and Frontier customers, resulting in increased latency and packet loss. While Cogent works to restore stability, we are proactively adjusting portions of our ISP routing to direct traffic over more optimal paths and minimize customer impact.

A fiber issue has been identified between our Bellefontaine POP and Plain City POP. There are currently no service interruptions, and all traffic has successfully failed over to the redundant path as designed. We are currently working with our fiber provider to locate the issue and will continue to monitor the situation and provide updates as additional information becomes available. Due to severe weather crews have been delayed until morning to search for the issue.

Fiber teams have been deployed and began testing to find the issue. At this time access to some areas to test fiber is still limited due to aftermath of severe weather. We will continue to monitor and provide updates as investigations continue.

We have identified an issue affecting one of our storage arrays in our South Bend, Indiana data center. Our team is actively investigating and working to determine the cause. Some customer workloads may experience an impact while the issue is being addressed.

Cloud Portals in COL are in a disruptive state. We are currently investigating to remediate.