Aunalytics incident

Fiber Issue Between Bellefontaine and Plain City

Aunalytics experienced a minor incident on August 20, 2026 affecting Aunalytics Columbus Datacenter and Aunalytics Columbus Datacenter (Aunalytics OH DC) and 1 more component, lasting 12h 42m. The incident has been resolved; the full update timeline is below.

Started: Aug 20, 2026, 01:04 AM UTC
Resolved: Aug 20, 2026, 01:47 PM UTC
Duration: 12h 42m
Detected by Pingoru: Aug 20, 2026, 01:04 AM UTC

Affected components

Aunalytics Columbus DatacenterAunalytics Columbus Datacenter (Aunalytics OH DC)Aunalytics InternetAunalytics Internet (Aunalytics Ohio Internet)Aunalytics ConnectivityAunalytics Connectivity (Customer Cloud Cross Connects Ohio)Aunalytics Connectivity (Cloud Service Router Ohio)Aunalytics Hosted VoiceAunalytics Hosted Voice (Aunalytics hosted voice Ohio)

Update timeline

investigating Aug 20, 2026, 01:04 AM UTC

A fiber issue has been identified between our Bellefontaine POP and Plain City POP. There are currently no service interruptions, and all traffic has successfully failed over to the redundant path as designed. We are currently working with our fiber provider to locate the issue and will continue to monitor the situation and provide updates as additional information becomes available. Due to severe weather crews have been delayed until morning to search for the issue.
investigating Aug 20, 2026, 12:52 PM UTC

Fiber teams have been deployed and began testing to find the issue. At this time access to some areas to test fiber is still limited due to aftermath of severe weather. We will continue to monitor and provide updates as investigations continue.