Aunalytics incident

MIKE AI - Enrichment Service

Minor Resolved View vendor source →

Aunalytics experienced a minor incident on July 17, 2026 affecting Aunalytics AI Assistants and Aunalytics AI Assistants (Mike (Managed IT Knowledge Engine)), lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 12:47 PM UTC
Resolved
Jul 17, 2026, 02:13 PM UTC
Duration
1h 26m
Detected by Pingoru
Jul 17, 2026, 12:47 PM UTC

Affected components

Aunalytics AI AssistantsAunalytics AI Assistants (Mike (Managed IT Knowledge Engine))

Update timeline

  1. identified Jul 17, 2026, 12:47 PM UTC

    We identified some missing enrichments on tickets after a backend model issue was identified and fixed.