AudienceView Outage History
AudienceView is up right nowAudienceView had 14 outages in the last 2 years totaling 622h 7m of downtime — averaging 0.6 incidents per month.
There were 14 AudienceView outages since July 30, 2024 totaling 622h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
Upcoming Scheduled Maintenance Notice
Affected: Sell and Sell+Client HomeConsumer InterfacePayment ProcessingSeries ManagementReportingCommunicationsOrder ManagementLearning Portal
Timeline · 2 updates
- investigating Jun 12, 2026, 09:22 PM UTC
We’ll be performing vital system maintenance on Monday, June 15 at 3:00 AM EST. We expect approximately 30 minutes of downtime. Thank you for your patience and understanding while we complete this necessary work.
- resolved Jun 15, 2026, 01:14 PM UTC
The maintenance window is complete.
Issues loading the Consumer Interface and processing sales in Sell and Sell+
Affected: Sell and Sell+Consumer Interface
Timeline · 3 updates
- investigating Apr 10, 2026, 03:40 PM UTC
We are currently investigating issues with pages loading on the Consumer Interface, and processing sales through Sell and Sell+. We will be in touch as soon as possible with an update.
- monitoring Apr 10, 2026, 05:06 PM UTC
Our engineering team identified and resolved the issue, and all services are now operating normally (including printing hard tickets, and exchanging and moving tickets, which were also impacted). If you see any outstanding issues, please open a support case with the details.
- resolved Apr 10, 2026, 07:35 PM UTC
This incident has been resolved.
"HTTP Status 404 – Not Found" error for some online sales; issues processing sales in Sell and Sell+
Affected: Sell and Sell+Consumer Interface
Timeline · 3 updates
- investigating Apr 06, 2026, 05:43 PM UTC
We are currently investigating an "HTTP Status 404 – Not Found" error seen on the Consumer Interface when trying to select an event to purchase, as well as issues processing orders through Sell and Sell+.
- monitoring Apr 06, 2026, 06:10 PM UTC
A fix has been implemented, and normal purchasing activity has resumed both online and through the box office. We will continue to monitor to ensure everything remains stable.
- resolved Apr 06, 2026, 08:49 PM UTC
This incident has been resolved.
Hard Ticket Printing Issues
Affected: Order Management
Timeline · 2 updates
Audience View System Slow down.
Affected: Sell and Sell+Client HomeConsumer InterfacePayment ProcessingSeries ManagementReportingCommunicationsOrder ManagementLearning Portal
Timeline · 2 updates
- investigating Feb 25, 2026, 03:41 AM UTC
We have identified a slowdown within the Audience View Professional system. We are investigating, and we thank you for your patience.
- resolved Feb 25, 2026, 02:24 PM UTC
This incident has been resolved.
Consumer Interface loading, Sell and Sell+ order processing, and hard ticket printing issues
Affected: Sell and Sell+Consumer InterfaceOrder Management
Timeline · 6 updates
- investigating Dec 05, 2025, 04:29 PM UTC
We are currently investigating issues with printing hard tickets, and Consumer Interface issues (either not loading or slow response times).
- investigating Dec 05, 2025, 04:40 PM UTC
We are continuing to investigate this issue.
- investigating Dec 05, 2025, 05:32 PM UTC
We are still investigating issues affecting hard ticket printing, order processing in Sell and Sell+, and Consumer Interface loading. While some users may see improvements, others may still experience disruptions. We’ll share another update as soon as more information becomes available.
- investigating Dec 05, 2025, 07:04 PM UTC
We are continuing to investigate these issues, including an HTTP 404 error pop-up seen on the Consumer Interface for some events. We will provide additional info as it becomes available.
- monitoring Dec 05, 2025, 07:42 PM UTC
We’ve implemented a fix and are currently monitoring the results. If you continue to experience any issues, please contact us to let us know. -If you already have an open support case, kindly respond within that thread -If you do not have an open case, please email the details to [email protected] Thank you for your patience and cooperation.
- resolved Dec 05, 2025, 09:53 PM UTC
This incident has been resolved.
"The delivery method you selected is no longer available" message for some online orders
Affected: Consumer Interface
Timeline · 3 updates
Reports, opening events, loading Consumer Interface pages
Affected: Sell and Sell+Consumer InterfaceSeries ManagementReporting
Timeline · 4 updates
- investigating Jul 14, 2025, 02:00 PM UTC
Clients have reported issues with reports, opening/editing events on the admin side, and loading Consumer Interface pages. We are investigating and will provide updates via the status page as soon as possible.
- investigating Jul 14, 2025, 02:51 PM UTC
The issue with accessing reports, opening/editing events, and loading Consumer Interface pages has been resolved. We will continue to monitor the results. We are currently investigating reports of issues with the Sell and Sell+ POS modules.
- investigating Jul 14, 2025, 03:33 PM UTC
We have had further reports of Consumer Interface pages either not loading or showing error messages, and reports not loading, so we are investigating those issues again, along with errors in the Sell and Sell+ modules. We will provide updates as soon as they are available.
- resolved Jul 14, 2025, 04:35 PM UTC
This incident has been resolved, thank you for your patience while our teams worked diligently to resolve them.
Credit Card Payment Processing Outage
Affected: Sell and Sell+Consumer Interface
Timeline · 3 updates
- investigating Jun 16, 2025, 06:00 PM UTC
We have been made aware of an issue with processing credit card payments on AudienceView Professional. You may see a number of reported error messages associated with this outage. We are investigating this issue and hope to have an update shortly.
- monitoring Jun 16, 2025, 06:52 PM UTC
A fix for the credit card payment processing issue has been implemented and we are monitoring the results.
- resolved Jun 16, 2025, 07:53 PM UTC
This incident has been resolved.
Urgent Maintenance
Affected: Series Management
Timeline · 4 updates
- investigating Mar 12, 2025, 05:56 PM UTC
The maintenance performed on the Audience View Professional system has completed and you may use the system uninterrupted.
- investigating Mar 12, 2025, 06:25 PM UTC
The maintenance performed on the Audience View Professional system has completed and you may use the system uninterrupted.
- monitoring Mar 12, 2025, 06:52 PM UTC
The maintenance performed on the Audience View Professional system has completed and you may use the system uninterrupted.
- resolved Mar 12, 2025, 08:10 PM UTC
The maintenance performed on the Audience View Professional system has completed and you may use the system uninterrupted.
Access to the admin is blocked for some users
Affected: Sell and Sell+Client HomeSeries ManagementReportingOrder Management
Timeline · 4 updates
- investigating Feb 28, 2025, 05:58 PM UTC
Some users are receiving a "Sorry, you've been blocked" message, we are currently investigating the issue and will provide an update when we have more information.
- investigating Feb 28, 2025, 05:59 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 28, 2025, 06:19 PM UTC
Access to the admin side has been restored, we are continuing to monitor the issue.
- resolved Feb 28, 2025, 08:31 PM UTC
This incident has been resolved, we appreciate your patience while our team resolved the issue
Some FixedPlus packages not available through QuickSell+ and Consumer Interface
Affected: Sell and Sell+Consumer Interface
Timeline · 3 updates
- identified Jul 31, 2024, 04:13 PM UTC
We are currently working on fixing an issue that is causing some FixedPlus packages to not be available for sale through QuickSell+ and the Consumer Interface (either on the Packages Storefront page or through a package deep link).
- identified Jul 31, 2024, 04:14 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 31, 2024, 08:10 PM UTC
This incident has been resolved.
Slow loading times on the Consumer Interface
Affected: Consumer Interface
Timeline · 2 updates
- identified Jul 30, 2024, 12:38 PM UTC
Users may experience slow load times and/or timeout errors on the Consumer Interface. We have identified that this has been caused by performance issues on the Microsoft Azure platform, they are currently working on a resolution.
- resolved Jul 31, 2024, 12:56 PM UTC
The issue on the Microsoft Azure platform has been resolved. Regular service has been restored on the Consumer Interface.