AudienceView incident

Reports, opening events, loading Consumer Interface pages

Minor Resolved View vendor source →

AudienceView experienced a minor incident on July 14, 2025 affecting Sell and Sell+ and Consumer Interface and 1 more component, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 02:00 PM UTC
Resolved
Jul 14, 2025, 04:35 PM UTC
Duration
2h 35m
Detected by Pingoru
Jul 14, 2025, 02:00 PM UTC

Affected components

Sell and Sell+Consumer InterfaceSeries ManagementReporting

Update timeline

  1. investigating Jul 14, 2025, 02:00 PM UTC

    Clients have reported issues with reports, opening/editing events on the admin side, and loading Consumer Interface pages. We are investigating and will provide updates via the status page as soon as possible.

  2. investigating Jul 14, 2025, 02:51 PM UTC

    The issue with accessing reports, opening/editing events, and loading Consumer Interface pages has been resolved. We will continue to monitor the results. We are currently investigating reports of issues with the Sell and Sell+ POS modules.

  3. investigating Jul 14, 2025, 03:33 PM UTC

    We have had further reports of Consumer Interface pages either not loading or showing error messages, and reports not loading, so we are investigating those issues again, along with errors in the Sell and Sell+ modules. We will provide updates as soon as they are available.

  4. resolved Jul 14, 2025, 04:35 PM UTC

    This incident has been resolved, thank you for your patience while our teams worked diligently to resolve them.