Resolved after 1 day 23 hours, on August 31, 2026.
Service has been restored and the incident is resolved. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
Update timeline
- monitoring Aug 31, 2026, 01:42 PM UTC
We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!
- monitoring Aug 31, 2026, 01:48 PM UTC
Our investigation is ongoing. Current impact: Some users may continue to experience service disruption while teams work to identify the cause and reduce customer impact. Next update: We will provide another update in 30 minutes or sooner if new information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Aug 31, 2026, 02:25 PM UTC
Our investigation is ongoing. Current impact: Our team continues to investigate the scheduling issue. At this time, we have not identified a specific trigger, and the available telemetry has not yet pointed us to the underlying cause. The service has partially recovered, and users are currently able to access the applications. Our team remains actively engaged in the investigation and will provide further updates as more information becomes available. Next update: We will provide another update in 30 minutes or sooner if new information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Aug 31, 2026, 06:39 PM UTC
We are seeing signs of recovery and are monitoring closely to confirm the issue has been fully resolved. Current impact: Some users may still notice intermittent impact while service stability is validated. Next update: We will provide a final update once we are confident the issue has been fully resolved. We appreciate your patience while we continue monitoring.
- monitoring Aug 31, 2026, 07:18 PM UTC
Service has been restored and the incident is resolved. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
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