athenaNet Performance Issue Alert

Update timeline

1. monitoring May 19, 2026, 03:05 PM UTC

   We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!

2. monitoring May 19, 2026, 03:49 PM UTC

   We have all available teams investigating this issue and will continue to provide updates as information becomes available. To help mitigate this issue in the interim, we will be turning off automated document labelling for the Admin and Clinical Document classifications only. This means that documents will be in the Clinical Inbox for users to manually add labels while we continue to review this matter. We apologize for any inconvenience.

3. monitoring May 19, 2026, 08:41 PM UTC

   We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can

4. monitoring May 19, 2026, 11:55 PM UTC

   We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email [email protected] and make sure to include your practice ID and any relevant details