Resolved after 54 minutes, affecting DB80 Patient portal and athenaOne Stacks and 1 more, on November 4, 2026.
We are pleased to report this issue has been fully resolved. You should be able to proceed with your work as usual. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
Affected components
Update timeline
- monitoring Nov 04, 2026, 09:22 AM UTC
We are investigating reports that some users are having trouble accessing athenahealth services. Current impact: Some users may be unable to sign in or may lose access to affected services. Next update: We will provide another update in 30 minutes or sooner if more information becomes available. We apologize for the disruption and appreciate your patience while teams work to restore access.
- resolved Nov 04, 2026, 10:16 AM UTC
We are pleased to report this issue has been fully resolved. You should be able to proceed with your work as usual. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
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