Resolved after 1 hour 28 minutes, affecting Support Environments and Preview and 1 more, on October 9, 2026.
The access issue has been fully resolved. Users should be able to access athenahealth services as usual. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Oct 09, 2026, 09:09 AM UTC
We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!
- monitoring Oct 09, 2026, 09:09 AM UTC
We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!
- monitoring Oct 09, 2026, 09:15 AM UTC
We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.
- identified Oct 09, 2026, 09:15 AM UTC
We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.
- monitoring Oct 09, 2026, 09:25 AM UTC
We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can
- monitoring Oct 09, 2026, 09:25 AM UTC
We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can
- monitoring Oct 09, 2026, 09:40 AM UTC
Our investigation is ongoing. Current impact: Some users may continue to experience service disruption while teams work to identify the cause and reduce customer impact. Next update: We will provide another update in 30 minutes or sooner if new information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- investigating Oct 09, 2026, 09:40 AM UTC
Our investigation is ongoing. Current impact: Some users may continue to experience service disruption while teams work to identify the cause and reduce customer impact. Next update: We will provide another update in 30 minutes or sooner if new information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Oct 09, 2026, 10:16 AM UTC
We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can
- monitoring Oct 09, 2026, 10:16 AM UTC
We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can
- monitoring Oct 09, 2026, 10:37 AM UTC
The access issue has been fully resolved. Users should be able to access athenahealth services as usual. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
- resolved Oct 09, 2026, 10:37 AM UTC
The access issue has been fully resolved. Users should be able to access athenahealth services as usual. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
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