athenahealth Access Issue Alert

Update timeline

1. monitoring Sep 10, 2026, 02:38 PM UTC

   We are investigating reports that some users are having trouble accessing athenahealth services. Current impact: We’re aware of and reviewing an issue in which users are receiving “An error occurred” message attempting to access the Appointment Schedule calendar or Schedule Builder, beginning September 10, 2026. Next update: We will provide another update in 30 minutes or sooner if more information becomes available. We apologize for the disruption and appreciate your patience while teams work to restore access.

2. monitoring Sep 10, 2026, 02:47 PM UTC

   We are seeing signs of recovery and are monitoring closely to confirm the issue has been fully resolved. Current impact: Some users may still notice intermittent impact while service stability is validated. Next update: We will provide a final update once we are confident the issue has been fully resolved. We appreciate your patience while we continue monitoring.

3. monitoring Sep 10, 2026, 03:15 PM UTC

   The access issue has been fully resolved. Users should be able to access athenahealth services as usual. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.