Resolved after 49 minutes, affecting Email Security Services, on January 18, 2024.
A fix has been implemented and we are monitoring the results. The queue has decreased and the performance is improved now.
Affected components
Email Security Services
Update timeline
- investigating Jan 18, 2024, 03:17 PM UTC
We are currently experiencing a delayed email queue, which may result in functionalities like email-to-ticket taking longer than expected. Our engineering team is actively working to resolve this issue as quickly as possible
- monitoring Jan 18, 2024, 03:46 PM UTC
A fix has been implemented and we are monitoring the results. The queue has decreased and the performance is improved now.
- resolved Jan 18, 2024, 04:07 PM UTC
This incident has been resolved.
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