AskCody Outage History

AskCody is up right now

AskCody had 8 outages in the last 2 years totaling 304h 19m of downtime — averaging 0.3 incidents per month.

There were 8 AskCody outages since September 15, 2025 totaling 304h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.askcody.com

Major August 31, 2026

[Europe] Partial Outage - AskCody Services

Detected by Pingoru
Aug 31, 2026, 09:32 AM UTC
Resolved
Aug 31, 2026, 01:03 PM UTC
Duration
3h 30m
Affected: Outlook Add-inMeeting Services PortalMeeting Services Finance API
Timeline · 2 updates
  1. identified Aug 31, 2026, 09:32 AM UTC

    Affected Users: AskCody Services Region: Europe We have identified the cause of the partial outage in AskCody Services and have begun working on a solution. Users may experience this issue as deliveries not getting tracked and not being able to order services, including issues in the Services part of the management portal. The next update will be provided as soon as possible

  2. resolved Aug 31, 2026, 01:03 PM UTC

    After monitoring the implemented solution in AskCody Services, the issue related to the partial outage has been resolved, and the affected components are now operational.

Read the full incident report →

Minor April 21, 2026

[Global] Degraded Performance - Workplace Central, Maps, All Bookings

Detected by Pingoru
Apr 21, 2026, 10:49 AM UTC
Resolved
Apr 23, 2026, 06:59 AM UTC
Duration
1d 20h
Affected: Workplace CentralWorkplace Central
Timeline · 3 updates
  1. investigating Apr 21, 2026, 10:49 AM UTC

    Affected Users: Workplace Central, Maps, All Bookings Region: Global We are currently experiencing issues with Workplace Central, Maps, All Bookings and are now investigating the impact. Users may experience this issue as locations not loading and slow response times. As a temporary workaround, users can reload the page or open it in a new browser window. The next update will be provided as soon as possible.

  2. monitoring Apr 21, 2026, 01:10 PM UTC

    We have identified the issue being a faulty DB configuration. A fix has been applied and we are monitoring the platform.

  3. resolved Apr 23, 2026, 06:59 AM UTC

    The incident has been resolved and the affected components are operational again.

Read the full incident report →

Minor January 14, 2026

[North America vs. Europe and Asia-Pacific vs. Global]: Degraded Performance - [Component/s]

Detected by Pingoru
Jan 14, 2026, 01:32 PM UTC
Resolved
Jan 16, 2026, 01:03 PM UTC
Duration
1d 23h
Affected: Data CollectionData Collection
Timeline · 2 updates
  1. identified Jan 14, 2026, 01:32 PM UTC

    Affected Users: AskCody Insights Customers Region: Global Since 2 Jan 2026, AskCody insights has not been collecting data for meetings, due to a database misconfiguration. All other data in AskCody is intact and safe otherwise. We are actively working on a fix and all AskCody Insights data will be restored after the fix is applied.

  2. resolved Jan 16, 2026, 01:03 PM UTC

    Affected Users: AskCody Insights Customers Region: Global We have restored all AskCody Insights missing data and the module is operational again.

Read the full incident report →

Major December 23, 2025

Degraded EWS integration

Detected by Pingoru
Dec 23, 2025, 12:02 PM UTC
Resolved
Dec 29, 2025, 08:56 AM UTC
Duration
5d 20h
Affected: Outlook Add-inOutlook Add-inOutlook Add-in
Timeline · 3 updates
  1. investigating Dec 23, 2025, 12:02 PM UTC

    We are seeing unstable connections to the Exchange Web Services integration that powers our add-ins and other services dealing with Exchange meetings directly. Currently, it seems to only affect EU customers, but we are investigating the extent and impact as well as the root cause, and will keep you updated.

  2. monitoring Dec 23, 2025, 08:13 PM UTC

    We have identified a small set of customers affected by this issue. We have hardened our systems to handle the effect of unintentional misconfigurations, but load-based side effects can still occasionally affect other customers. We are monitoring the platform and will provide updates when additional actions are taken and/or the impact has subsided.

  3. resolved Dec 29, 2025, 08:56 AM UTC

    After monitoring the implemented solution, the issue related to the EWS connectivity and the degraded performance has been resolved, and the incident will now be closed.

Read the full incident report →

Critical October 29, 2025

Global Major Outage - all components

Detected by Pingoru
Oct 29, 2025, 04:13 PM UTC
Resolved
Oct 30, 2025, 07:27 AM UTC
Duration
15h 13m
Affected: Outlook Add-inOutlook Add-inOutlook Add-inPower BI DashboardOutlook Add-inOutlook Add-inOutlook Add-inPower BI DashboardOutgoing EmailVisitor Management PortalMeeting Services PortalRoom Management PortalData CollectionExchange IntegrationExchange IntegrationVisitor Management PortalMeeting Services PortalRoom Management PortalData CollectionTwilio SMS gatewayMeeting DashboardsCheck-in kioskCalendar Notification ServiceCalendar Notification ServiceMeeting DashboardsCheck-in kioskRoom DisplaysMeeting Services Finance APIAskCody Active Directory Forwarding ServiceAskCody Active Directory Forwarding ServiceRoom DisplaysMeeting Services Finance APIAzure AD IntegrationAzure AD integrationWorkplace CentralWorkplace CentralMobile App (iOS)Mobile App (iOS)Mobile App (Android)Mobile App (Android)
Timeline · 5 updates
  1. investigating Oct 29, 2025, 04:13 PM UTC

    Affected Users: All Region: All customers in all regions We are currently experiencing a major outage on all components of the platform and are now investigating the cause. Users may experience this issue as errors saying the site cannot be reached. The next update will be provided at 8 pm CEST, unless cause is found before then, in which case we will update immediately. Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

  2. identified Oct 29, 2025, 04:23 PM UTC

    Affected Users: All Region: All customers in all regions Microsoft Azure appears to be heavily impacted and everything points to this as the cause of the outage: https://azure.status.microsoft/en-us/status. We will follow any development we can while this persist. The next update will be provided at 9 pm CEST, unless cause is found before then, in which case we will update immediately. Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

  3. identified Oct 29, 2025, 07:18 PM UTC

    The platform remains unavailable at this time, and we are continuing to monitor closely until full functionality is restored. Microsoft has deployed a fix for the ongoing Azure outage, and they are reporting gradual recovery across their services: https://azure.status.microsoft/en-us/status The next update will be provided at 10 pm CEST, unless the issue is resolved before then.

  4. monitoring Oct 29, 2025, 08:39 PM UTC

    Microsoft has deployed a fix for the ongoing Azure outage and reports continued recovery across their services: https://azure.status.microsoft/en-us/status. Our platform is now operational again, but users may still experience disturbances or degraded performance while Microsoft's services stabilize. We continue to monitor the situation closely. Next update will be provided when more relevant information is available.

  5. resolved Oct 30, 2025, 07:27 AM UTC

    Affected Users: All Users - Worldwide After monitoring the implemented solution by Microsoft, the major outage has been resolved. AskCody has been operational ever since the initial solution was deployed by Microsoft. More information can be found on Microsoft's incident history page: https://azure.status.microsoft/en-us/status/history.

Read the full incident report →

Critical October 16, 2025

[North America vs. Europe and Asia-Pacific vs. Global]: Major Outage - [Component/s]

Detected by Pingoru
Oct 16, 2025, 10:17 AM UTC
Resolved
Oct 16, 2025, 10:48 AM UTC
Duration
30m
Affected: Power BI Dashboard
Timeline · 2 updates
  1. investigating Oct 16, 2025, 10:17 AM UTC

    Affected Users: AskCody Insights Region: Europe We are currently experiencing a major outage in AskCody Insights Reports and are now investigating the impact. The data collections is still running and only the reports are affected. The next update will be provided as soon as possible.

  2. resolved Oct 16, 2025, 10:48 AM UTC

    Affected Users: AskCody Insights Region: Europe After monitoring the implemented solution, the major outage in AskCody Insights has been resolved and is now operational once again. The issue was connectivity issue of the AskCody Insights service. All data is intact and unaffected.

Read the full incident report →

Minor October 8, 2025

[North America]: AskCody Insights missing data for September

Detected by Pingoru
Oct 08, 2025, 07:34 AM UTC
Resolved
Oct 10, 2025, 09:10 AM UTC
Duration
2d 1h
Affected: Power BI DashboardData Collection
Timeline · 3 updates
  1. identified Oct 08, 2025, 07:34 AM UTC

    Affected Users: AskCody Insights Region: North America AskCody Customers using Insights will experience missing data from 09 Sept 2025 till 01 Oct 2025. We have identified the issue in our data extraction and have fixed it, so new data is available and intact. We are currently working on getting the data for the affected dates as well. Next update will be provided as soon as possible.

  2. monitoring Oct 09, 2025, 06:27 AM UTC

    Affected Users: AskCody Insights Region: North America We have extracted the missing data and reports should show data again. We are monitoring the Insights module to ensure that everything continues to work.

  3. resolved Oct 10, 2025, 09:10 AM UTC

    Affected Users: AskCody Insights Region: North America After monitoring and verifying that the Insights module is working as intended, we are closing the incident.

Read the full incident report →

Critical September 15, 2025

[Global]: Partial Outage - AskCody Central and Maps not working

Detected by Pingoru
Sep 15, 2025, 06:50 AM UTC
Resolved
Sep 15, 2025, 09:42 AM UTC
Duration
2h 52m
Affected: Outlook Add-inOutlook Add-inRoom Management PortalRoom Management PortalWorkplace CentralWorkplace Central
Timeline · 4 updates
  1. identified Sep 15, 2025, 06:50 AM UTC

    Affected Users: All users in Central and Maps Region: All Customers We have an outage and have immediately identified the cause of the major outage in AskCody Bookings, Central and Maps. We are working on implementing a solution. Users may experience this issue as errors stating they do not have access to one of these three modules. The next update will be provided at latest 11 am UTC+1. Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

  2. identified Sep 15, 2025, 07:34 AM UTC

    We misinformed in that the Bookings Add-in is fully operational and not impacted. We are still working towards a solution to solve the outage on Central and Maps, where you as a user will experience the outage in the form of denied access.

  3. monitoring Sep 15, 2025, 08:03 AM UTC

    Affected Users: Central, Maps Region: Europe We have implemented a solution to the major outages in Central and Maps. We are currently monitoring the status.

  4. resolved Sep 15, 2025, 09:42 AM UTC

    After monitoring the implemented solution, the major outage has been resolved and is now operational once again.

Read the full incident report →