AskCody incident

[North America vs. Europe and Asia-Pacific vs. Global]: Degraded Performance - [Component/s]

AskCody experienced a minor incident on January 14, 2026 affecting Data Collection and Data Collection, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started: Jan 14, 2026, 01:32 PM UTC
Resolved: Jan 16, 2026, 01:03 PM UTC
Duration: 1d 23h
Detected by Pingoru: Jan 14, 2026, 01:32 PM UTC

Affected components

Data CollectionData Collection

Update timeline

identified Jan 14, 2026, 01:32 PM UTC

Affected Users: AskCody Insights Customers Region: Global Since 2 Jan 2026, AskCody insights has not been collecting data for meetings, due to a database misconfiguration. All other data in AskCody is intact and safe otherwise. We are actively working on a fix and all AskCody Insights data will be restored after the fix is applied.
resolved Jan 16, 2026, 01:03 PM UTC

Affected Users: AskCody Insights Customers Region: Global We have restored all AskCody Insights missing data and the module is operational again.