AskCody incident

[North America]: AskCody Insights missing data for September

Minor Resolved View vendor source →

AskCody experienced a minor incident on October 8, 2025 affecting Power BI Dashboard and Data Collection, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 07:34 AM UTC
Resolved
Oct 10, 2025, 09:10 AM UTC
Duration
2d 1h
Detected by Pingoru
Oct 08, 2025, 07:34 AM UTC

Affected components

Power BI DashboardData Collection

Update timeline

  1. identified Oct 08, 2025, 07:34 AM UTC

    Affected Users: AskCody Insights Region: North America AskCody Customers using Insights will experience missing data from 09 Sept 2025 till 01 Oct 2025. We have identified the issue in our data extraction and have fixed it, so new data is available and intact. We are currently working on getting the data for the affected dates as well. Next update will be provided as soon as possible.

  2. monitoring Oct 09, 2025, 06:27 AM UTC

    Affected Users: AskCody Insights Region: North America We have extracted the missing data and reports should show data again. We are monitoring the Insights module to ensure that everything continues to work.

  3. resolved Oct 10, 2025, 09:10 AM UTC

    Affected Users: AskCody Insights Region: North America After monitoring and verifying that the Insights module is working as intended, we are closing the incident.