Ashby Outage History
Ashby is up right nowPingoru has recorded 63 incidents for Ashby: 56 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 4 | 5 of 744 (1%) |
| June 2026 | 9 | 15 of 720 (2%) |
| July 2026 | 7 | 21 of 744 (3%) |
| August 2026 | 2 | 42 of 744 (6%) |
| September 2026 | 3 | 146 of 720 (20%) |
| October 2026 | 7 | 15 of 586 (3%) |
Incidents, newest first
Major June 1, 2026 Ashby Unavailable 2h 30m Job Feed, Google, Ashby API, Recruiting and 25 more
Started Jun 01, 2026, 06:33 AM UTC· resolved Jun 01, 2026, 09:04 AM UTC
- investigating Jun 01, 2026, 06:33 AM UTC
We are currently investigating this issue.
- investigating Jun 01, 2026, 06:33 AM UTC
We are continuing to investigate this issue.
- investigating Jun 01, 2026, 06:34 AM UTC
We are currently investigating the issue
- investigating Jun 01, 2026, 06:49 AM UTC
We are continuing to investigate this issue.
- identified Jun 01, 2026, 07:15 AM UTC
We are seeing signs of recovery, though there may be residual instability. AI features will be unavailable as we mitigate the remaining issues.
- monitoring Jun 01, 2026, 07:31 AM UTC
The application has recovered. AI features are still affected, and we are actively working to mitigate the issues.
- monitoring Jun 01, 2026, 08:07 AM UTC
AI features are enabled again, and we're processing the backlog of accumulated work.
- monitoring Jun 01, 2026, 08:29 AM UTC
All systems are now operational, we are continuing to monitor
- resolved Jun 01, 2026, 09:04 AM UTC
This incident has been resolved.
- postmortem Jun 19, 2026, 06:19 PM UTC
## **Summary** On Sunday, May 31st, at 10pm PST, Ashby was slow and had a high error rate for approximately 1 hour, from 10pm to 11:10pm \(PST\). During this time, the Ashby main application would have been slow, and approximately 50% of user actions would have resulted in Ashby displaying an error. Some candidates may have noticed a slower response to their job applications, but all applications were successful and none were lost. ## **Why did this happen?** On Sunday, May 31st, at 4pm PST, an account with one of our AI providers became unavailable. As a result, calls to that provider started to error. These calls are configured to automatically retry periodically until they succeed, but the retries caused a steady increase in the number of such calls per minute. In turn, this drained the capacity of a shared subsystem that manages many different processes at Ashby. In particular, that shared subsystem is used for storing user session data. As the shared subsystem became overwhelmed, user sessions became slower to respond. This caused requests to our web servers to take significantly longer to process. Which then caused our web servers to begin running out of capacity. At 6am, capacity reached a critical low. At this point, our system began rejecting user actions. This is done to prevent complete system failure. ## **How did we resolve the situation?** At 10:04pm PST, our on-call engineers were notified. By 10:16pm PST, our on-call engineers were beginning an investigation. At 11:03pm PST, we identified the subsystem that had reached capacity. At 11:07pm PST, we stopped processing certain types of automated actions. At 11:09pm PST, we identified the issue with the external provider and rectified it immediately. At 11:10pm PST, error rates were down to 10%. At 11:20pm PST, error rates were down to normal levels \(~0%\). At 11:54pm PST, normal service was resumed, and no data was lost. ## **What have we put in place to prevent it from happening in the future?** We’ve done an internal postmortem on this incident and have implemented or plan to implement a variety of changes that achieve three things: 1. Reduced the likelihood of future failure 2. Faster incident response times 3. Lower impact on customers in the event of failure Specifically, we have done the following: * We were already in the process of replacing the subsystem at the center of the outage. We have accelerated that work. The replacement is not vulnerable to this particular kind of failure. * We’ve added additional monitoring around our AI providers to alert us to failures like this sooner. * We are prioritizing a fix for the retry mechanism that led to this incident. * We are migrating our user session storage to a new subsystem that is not vulnerable to this particular kind of failure.
Minor May 29, 2026 Elevated error rate on job board API 2h 13m Job Post API
Started May 29, 2026, 01:41 PM UTC· resolved May 29, 2026, 03:55 PM UTC
- investigating May 29, 2026, 01:41 PM UTC
We are investigating intermittent elevated error rates on the job board API.
- identified May 29, 2026, 03:11 PM UTC
We have identified the issue and are working on a fix.
- monitoring May 29, 2026, 03:38 PM UTC
We have rolled out the fix and are monitoring performance.
- resolved May 29, 2026, 03:55 PM UTC
This incident has been resolved.
Minor May 28, 2026 Notes cannot be created by external recruiters 1h 40m Recruiting
Started May 28, 2026, 01:34 PM UTC· resolved May 28, 2026, 03:14 PM UTC
- identified May 28, 2026, 01:34 PM UTC
We have identified an issue with external/agency recruiters being unable to add notes to candidates' profiles. A fix is being deployed.
- monitoring May 28, 2026, 02:02 PM UTC
We have deployed the fix and are monitoring the situation.
- resolved May 28, 2026, 03:14 PM UTC
This incident has been resolved.
Minor May 15, 2026 Issues editing the hiring team 48m Recruiting
Started May 15, 2026, 09:10 PM UTC· resolved May 15, 2026, 09:59 PM UTC
- identified May 15, 2026, 09:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 15, 2026, 09:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 09:59 PM UTC
This incident has been resolved.
Minor May 15, 2026 Some columns are unavailable in Application Review 39m Recruiting
Started May 15, 2026, 12:19 AM UTC· resolved May 15, 2026, 12:58 AM UTC
- investigating May 15, 2026, 12:19 AM UTC
We are currently investigating reports of columns not showing up in Application Review
- monitoring May 15, 2026, 12:39 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 15, 2026, 12:41 AM UTC
We are continuing to monitor for any further issues.
- resolved May 15, 2026, 12:58 AM UTC
This incident has been resolved.
Minor March 31, 2026 Some Resumes Slow to Upload 1h 29m Recruiting
Started Mar 31, 2026, 10:43 PM UTC· resolved Apr 01, 2026, 12:13 AM UTC
- identified Mar 31, 2026, 10:43 PM UTC
We've identified an issue that's causing some resumes to upload slowly.
- monitoring Mar 31, 2026, 10:53 PM UTC
We've implemented a fix. New resume uploads should no longer be slow, and existing uploads in progress should complete within the next hour. We are monitoring and will post an update in 30m.
- resolved Apr 01, 2026, 12:13 AM UTC
The issue has been resolved.
Major March 24, 2026 AI Notetaker Unavailable Due to Upstream Provider 3h 7m AI Notetaker
Started Mar 24, 2026, 03:43 PM UTC· resolved Mar 24, 2026, 06:51 PM UTC
- monitoring Mar 24, 2026, 03:43 PM UTC
We are investigating an issue with the AI Notetaker - the Meeting Bot fails to show up to the interview.
- resolved Mar 24, 2026, 06:51 PM UTC
This incident has been resolved.
Major March 24, 2026 Candidates Scheduled with Unavailable Interviewers 21h 34m
Started Mar 24, 2026, 03:00 PM UTC· resolved Mar 25, 2026, 12:34 PM UTC
- resolved Mar 30, 2026, 09:15 PM UTC
Candidates may have scheduled with unavailable interviewers during the following time periods: * Mar 24, 8:21AM - 9:52AM PDT * Mar 25, 9:52AM - Mar 27, 5:34AM PDT At the scheduled time, the interviewer may already have had a meeting. This happened because we shipped a bug that incorrectly calculated or displayed the interviewer’s availability. This bug affected the following scheduling features: * Manual scheduling * Direct booking links * Advanced scheduling We will be posting a post-mortem about how this happened and what we’re doing to prevent this issue in the future.
- postmortem May 06, 2026, 10:09 AM UTC
### **Summary** For a brief period on Monday, March 24, and from Tuesday, March 25 to Thursday, March 27, 2026, Ashby's scheduling features displayed incorrect interviewer availability for a subset of organizations with the Google Workspace integration. This allowed candidates to be scheduled even when an interviewer may already have a meeting. This bug affected the following scheduling features: * Manual scheduling * Direct booking links * Advanced scheduling The issue only impacted organizations using Google Calendar sync without domain-wide delegation. ### **Why did this happen?** Ashby integrates with Google Calendar to display interviewer availability and power our scheduling features. Because some interviewers aren’t authenticated Ashby users, we occasionally read their calendar data on behalf of a user who is. A code change deployed on March 24 updated the calendar synchronization logic as part of an improvement to our Google Calendar authorization process. A bug in this logic incorrectly conflated the interviewer’s calendar with the authenticated user's, resulting in inaccurate availability being displayed during scheduling. The code change was initially deployed on March 24, then briefly reverted, and redeployed on March 25, which is why there were separate windows of impact. ### **How did we resolve the situation?** The bug was active during three separate windows: * Monday, March 24, 8:21 AM - 9:52 AM PDT \(approximately 1.5 hours\) * Tuesday, March 25, 7:05 AM - 7:52 AM PDT \(approximately 47 minutes\) * Tuesday, March 25, 9:52 AM - Thursday, March 27, 5:34 AM PDT \(approximately 44 hours\) On Thursday, March 27, 2026, at 4:31 AM PDT, a customer reported that an interviewer’s availability appeared incorrect. At 5:10 AM PDT, we identified the root cause, and at 5:34 AM PDT, we deployed a fix and triggered calendar resyncs for affected organizations to restore accurate availability data. ### **What have we put in place to prevent it from happening in the future?** 1. **Improved static analysis checks.** We improved static analysis checks to ensure similar code changes are analyzed for correctness before they reach production. 2. **Improved testing for calendar authorization scenarios.** The bug affected a specific authorization configuration that is difficult to replicate in our test environments. We are building improved test tooling to enable automated tests across even more permutations of integration configurations. 3. **Better monitoring for calendar sync accuracy.** We are adding monitoring that will alert us when calendar data retrieved through this particular authorization path does not match the intended user.
Minor March 12, 2026 Candidate pipeline unavailable 27m Recruiting
Started Mar 12, 2026, 03:47 PM UTC· resolved Mar 12, 2026, 04:15 PM UTC
- investigating Mar 12, 2026, 03:47 PM UTC
We are currently investigating reports that candidate pipeline fails to load data.
- monitoring Mar 12, 2026, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2026, 04:15 PM UTC
The incident has been resolved.
Major March 12, 2026 All-in-One - Embedded Job Boards failing to load 11m Hosted Job Boards
Started Mar 12, 2026, 12:56 PM UTC· resolved Mar 12, 2026, 01:07 PM UTC
- identified Mar 12, 2026, 12:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 12, 2026, 01:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2026, 01:07 PM UTC
This incident has been resolved.
Major March 4, 2026 Delays in generating meeting transcripts 44m AI Notetaker
Started Mar 04, 2026, 07:59 PM UTC· resolved Mar 04, 2026, 08:44 PM UTC
- identified Mar 04, 2026, 07:59 PM UTC
AI Notetaker meeting transcript generation is delayed. We have identified the issue and are working on a fix.
- identified Mar 04, 2026, 08:22 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 04, 2026, 08:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2026, 08:44 PM UTC
This incident has been resolved.
Minor February 24, 2026 All-in-one - Errors when bulk enrolling in sequences 1h Recruiting
Started Feb 24, 2026, 04:35 PM UTC· resolved Feb 24, 2026, 05:36 PM UTC
- identified Feb 24, 2026, 04:35 PM UTC
The issue has been identified and a fix is being implemented
- resolved Feb 24, 2026, 05:36 PM UTC
This incident has been resolved.
Minor February 20, 2026 Delays in Workday HRIS Sync 46m HRIS Integration
Started Feb 20, 2026, 06:59 PM UTC· resolved Feb 20, 2026, 07:45 PM UTC
- investigating Feb 20, 2026, 06:59 PM UTC
We are currently investigating this issue.
- identified Feb 20, 2026, 07:10 PM UTC
We have identified an issue with an upstream provider that is causing delays in Workday sync.
- monitoring Feb 20, 2026, 07:31 PM UTC
We're seeing signs of recovery with the upstream provider and Workday HRIS syncs are now catching up.
- resolved Feb 20, 2026, 07:45 PM UTC
This incident has been resolved.
Major February 13, 2026 All-in-One: Native E-signature Experiencing Errors 5h 5m Recruiting, Dropbox Sign
Started Feb 13, 2026, 05:10 AM UTC· resolved Feb 13, 2026, 10:15 AM UTC
- investigating Feb 13, 2026, 05:10 AM UTC
There is an issue with an upstream provider. E-Signature requests may result in errors.
- identified Feb 13, 2026, 06:26 AM UTC
Native e-signatures are non-functional in Ashby due to an issue with an upstream provider. Ashby may display a success message, but the upstream provider will not be able to complete the e-signature process. We are working with the upstream provider to restore service. Until service is restored, customers will need to use our DocuSign integration or an e-signature service outside of Ashby. We will provide an update once we get more info from the upstream provider.
- monitoring Feb 13, 2026, 09:22 AM UTC
We're seeing signs of recovery with the upstream provider and are actively monitoring.
- resolved Feb 13, 2026, 10:15 AM UTC
The issue has been resolved by the upstream provider.
Minor February 12, 2026 All-in-One & Analytics - Delays in Reporting Data 2h 15m Analytics
Started Feb 12, 2026, 04:30 PM UTC· resolved Feb 12, 2026, 06:46 PM UTC
- investigating Feb 12, 2026, 04:30 PM UTC
We have identified an issue with the upstream provider that is causing delays in Reporting data
- investigating Feb 12, 2026, 05:52 PM UTC
We are seeing a recovery with the upstream provider, and Reporting data is catching up.
- resolved Feb 12, 2026, 06:46 PM UTC
Resolved: Reporting data is now up to date. Thank you for your patience.
Minor February 4, 2026 All-in-One & Analytics: Intermittent Downgraded Performance 59m Ashby API, Recruiting, Reports API, Analytics and 3 more
Started Feb 04, 2026, 04:46 PM UTC· resolved Feb 04, 2026, 05:46 PM UTC
- investigating Feb 04, 2026, 04:46 PM UTC
We are currently investigating this issue.
- monitoring Feb 04, 2026, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 05:46 PM UTC
This incident has been resolved.
Minor January 22, 2026 All-in-One: Microsoft Outage Causing Delays in M365 Email and Calendar Sync 15h 15m Microsoft 365
Started Jan 22, 2026, 10:00 PM UTC· resolved Jan 23, 2026, 01:16 PM UTC
- identified Jan 22, 2026, 11:00 PM UTC
We have identified an issue with the upstream provider that is causing delays in syncing information.
- monitoring Jan 23, 2026, 05:10 AM UTC
We are seeing improved performance and will continue to monitor.
- resolved Jan 23, 2026, 01:16 PM UTC
This incident has been resolved.
Minor January 20, 2026 Delays With Data Sync 6h 19m Job Feed, Google Gmail, Google Calendar, Microsoft 365
Started Jan 20, 2026, 04:30 PM UTC· resolved Jan 20, 2026, 10:49 PM UTC
- investigating Jan 20, 2026, 07:56 PM UTC
We have identified an issue causing delays in syncing data from external sources. This impacts Google Sync, M365 Sync, job feed creation, and analytics sync.
- identified Jan 20, 2026, 07:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 20, 2026, 08:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 20, 2026, 09:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2026, 10:49 PM UTC
This incident has been resolved.
Minor January 6, 2026 All-In-One: Issues with Offer Letters 28m Recruiting
Started Jan 06, 2026, 05:52 PM UTC· resolved Jan 06, 2026, 06:21 PM UTC
- investigating Jan 06, 2026, 05:52 PM UTC
Offer workflows are blocked, and offer letter templates cannot be created or updated. We are currently investigating the issue.
- identified Jan 06, 2026, 06:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 06, 2026, 06:21 PM UTC
We've implemented a fix and verified offer templates and workflows are working.
Critical January 2, 2026 All-In-One: Issues sending E-Signatures 2h 23m Dropbox Sign
Started Jan 02, 2026, 09:12 PM UTC· resolved Jan 02, 2026, 11:36 PM UTC
- investigating Jan 02, 2026, 09:12 PM UTC
Dropbox Sign is currently experiencing downtime. You may have issues sending e-signature requests until this is resolved.
- resolved Jan 02, 2026, 11:36 PM UTC
Dropbox Sign has resolved their downtime, and we've verified e-signature works in Ashby.
Notice December 16, 2025 Issues with viewing candidate profiles and sending emails 48m
Started Dec 16, 2025, 12:08 PM UTC· resolved Dec 16, 2025, 12:56 PM UTC
- resolved Dec 16, 2025, 01:08 PM UTC
We saw elevated errors loading candidate profiles and sending emails starting at 12:08 UTC. We resolved this at 12:56 UTC.
Critical December 5, 2025 Ashby Unavailable Due to Upstream Provider 39m Ashby API, Recruiting, Reports API, Analytics and 6 more
Started Dec 05, 2025, 09:07 AM UTC· resolved Dec 05, 2025, 09:46 AM UTC
- investigating Dec 05, 2025, 09:07 AM UTC
Users are unable to access ashbyhq.com and job boards due to issues with an upstream provider
- monitoring Dec 05, 2025, 09:19 AM UTC
We are seeing recovery from our upstream provider, and we are monitoring the results.
- monitoring Dec 05, 2025, 09:20 AM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 05, 2025, 09:31 AM UTC
We are seeing recovery from our upstream provider, and we are monitoring the results.
- resolved Dec 05, 2025, 09:46 AM UTC
This incident has been resolved.
Major December 4, 2025 All-in-One - Elevated Errors When Accessing Application Review 1h 52m Recruiting
Started Dec 04, 2025, 07:25 PM UTC· resolved Dec 04, 2025, 09:18 PM UTC
- investigating Dec 04, 2025, 07:25 PM UTC
We're investigating an elevated number of errors related to accessing Application Review.
- monitoring Dec 04, 2025, 08:47 PM UTC
A fix has been implemented, and we're monitoring the results.
- resolved Dec 04, 2025, 09:18 PM UTC
This incident has been resolved.
Minor December 3, 2025 Degraded performance in NYC region due to issues with upstream provider 3h 4m Recruiting, Analytics, Hosted Job Boards, Scheduling and 3 more
Started Dec 03, 2025, 03:58 PM UTC· resolved Dec 03, 2025, 07:03 PM UTC
- identified Dec 03, 2025, 03:58 PM UTC
The issue has been identified
- resolved Dec 03, 2025, 07:03 PM UTC
Cloudflare's scheduled maintenance is finished, and we're no longer seeing any service degradation.
Major December 2, 2025 Ashby Hosted Job Boards Temporarily Unavailable 7m Hosted Job Boards
Started Dec 02, 2025, 01:37 PM UTC· resolved Dec 02, 2025, 01:44 PM UTC
- investigating Dec 02, 2025, 01:37 PM UTC
Job postings are temporarily unavailable on Ashby-hosted job boards. We are investigating the root cause.
- resolved Dec 02, 2025, 01:44 PM UTC
Ashby-hosted job boards are operational again. We have identified the root cause and are addressing it.