Ashby had 54 outages in the last 2 years totaling 88h 9m of downtime — averaging 2.2 incidents per month.
There were 54 Ashby outages since October 1, 2025 totaling 88h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting app availability in South East Asia.
This incident has been resolved.
Some customers are experiencing degraded functionality when importing candidates in bulk. We have implemented a fix and are monitoring the system to confirm the issue is resolved.
We're investigating degraded performance affecting document uploads and signing, caused by an incident with our upstream provider, Dropbox Sign. We are monitoring for updates from Dropbox Sign and will post as we learn more.
Our upstream provider has resolved the issue.
Our Certn Assessment integration is currently unavailable due to an unexpected connection issue with Certn. We are working with them to resolve it.
Certn has restored access for most affected accounts. A small number of accounts remain impacted and we're continuing to work with Certn to restore them
This incident has been resolved.
We are experiencing elevated latency on the Ashby API available at api.ashbyhq.com, requests may take longer to be processed or time out altogether. The Engineering team is investigating the issue.
We have mitigated the issue, and response times have returned to normal. We will continue to work towards full resolution.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are investigating intermittent failures when signing in to Ashby using SSO. Affected users may see a login error and need to retry. Other sign-in methods and the rest of Ashby are operating normally. Our team is actively monitoring and working to restore full SSO reliability, and we will post another update as we learn more.
We are continuing to monitor an issue where some users may intermittently experience a failed or timed-out login when signing in via SSO because of an issue in our upstream provider. If you hit an error signing in via SSO, please retry. Other login methods, including magic-link sign-in, are unaffected. We are actively monitoring and will post another update as the situation changes.
Our upstream provider has resolved the incident affecting SSO sign-ins. Users should now be able to log in normally. We are continuing to monitor recovery and will provide another update if the situation changes.
This incident has been resolved.
For approximately 11 minutes from 10:19 AM PDT to 10:30 AM PDT, Ashby users experienced long-running loading screens and, in some cases, errors. This was the result of requests to our servers taking too long to respond. Candidates applying for jobs were unaffected. Our maintenance this weekend will address the root cause of this issue by increasing our database capacity.
Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.
Newly-uploaded resumes are now being parsed successfully. Resumes that failed to parse during the incident will be backfilled.
This incident has been resolved. Resumes that failed to parse during the incident have been backfilled.
From 11:30am until 1:40pm PDT, candidate PDF exports failed with a generic message. The cause of this issue has already been identified and fixed.
We are currently investigating this issue.
We are getting reports of Ashby being unavailable in Sydney. We're also getting limited reports of Ashby being unavailable in other regions, like Portland and San Francisco. We're working with an upstream provider to determine the root cause.
Our upstream provider, Cloudflare, has confirmed a connectivity issue and is working on a fix.
Our upstream provider, Cloudflare, has implemented a fix and our tests indicate they have resolved the issue.
We are currently investigating this issue.
We've confirmed Ashby is available again in the Sydney region. We will work with our upstream provider to understand what happened.
Starting at 4:30PM (UTC), Ashby stopped being able to process inbound data from Dropbox Sign. E-Signature requests were sent, but status updates were not recorded.
A fix has been implemented, and data is in the process of being recovered.
This incident has been resolved.
We're experiencing an issue sending Slack and email notifications for interview reminders between 4:00PM and 7:00PM (UTC)
Conditional offer fields are not correctly respecting conditions, preventing some offers from being sent out. We have identified the root cause and are remediating.
We have remediated the root cause and are monitoring.
This incident has been resolved.
Integrations degraded due to an infrastructure issue. Affected services include Google Workspace integration (including sending via Gmail); ATS syncs; autocomplete for candidate resumes/locations; and some AI features. A small number of candidate applications were erroneously marked as spam, with candidates prompted to retry later.
We are aware of some customers being unable to load saved dashboards. We are investigating this issue.
This issue has been diagnosed and a fix has been deployed. We're monitoring for further issues but expect this to be working for all customers now.
This incident has been resolved.
We are investigating an issue with the AI Notetaker which may affect the Meeting Bot's ability to attend a meeting
All upstream provider issues have been resolved. We are investigating the affected AI Notetaker instances.
Our upstream provider has indicated that their service is operating normally, and we consider the incident resolved. Please reach out to [email protected] in case you experience any delays or issues with AI notetaker calls going forward.
This incident has been resolved.
We are investigating intermittent elevated error rates on the job board API.
We have identified the issue and are working on a fix.
We have rolled out the fix and are monitoring performance.
This incident has been resolved.
We have identified an issue with external/agency recruiters being unable to add notes to candidates' profiles. A fix is being deployed.
We have deployed the fix and are monitoring the situation.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of columns not showing up in Application Review
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We've identified an issue that's causing some resumes to upload slowly.
We've implemented a fix. New resume uploads should no longer be slow, and existing uploads in progress should complete within the next hour. We are monitoring and will post an update in 30m.
The issue has been resolved.
We are investigating an issue with the AI Notetaker - the Meeting Bot fails to show up to the interview.
This incident has been resolved.