Ashby incident

All-in-One: Native E-signature Experiencing Errors

Major Resolved View vendor source →

Ashby experienced a major incident on February 13, 2026 affecting Recruiting and Dropbox Sign, lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 05:10 AM UTC
Resolved
Feb 13, 2026, 10:15 AM UTC
Duration
5h 5m
Detected by Pingoru
Feb 13, 2026, 05:10 AM UTC

Affected components

RecruitingDropbox Sign

Update timeline

  1. investigating Feb 13, 2026, 05:10 AM UTC

    There is an issue with an upstream provider. E-Signature requests may result in errors.

  2. identified Feb 13, 2026, 06:26 AM UTC

    Native e-signatures are non-functional in Ashby due to an issue with an upstream provider. Ashby may display a success message, but the upstream provider will not be able to complete the e-signature process. We are working with the upstream provider to restore service. Until service is restored, customers will need to use our DocuSign integration or an e-signature service outside of Ashby. We will provide an update once we get more info from the upstream provider.

  3. monitoring Feb 13, 2026, 09:22 AM UTC

    We're seeing signs of recovery with the upstream provider and are actively monitoring.

  4. resolved Feb 13, 2026, 10:15 AM UTC

    The issue has been resolved by the upstream provider.