All-in-One: Native E-signature Experiencing Errors

Update timeline

1. investigating Feb 13, 2026, 05:10 AM UTC

   There is an issue with an upstream provider. E-Signature requests may result in errors.

2. identified Feb 13, 2026, 06:26 AM UTC

   Native e-signatures are non-functional in Ashby due to an issue with an upstream provider. Ashby may display a success message, but the upstream provider will not be able to complete the e-signature process. We are working with the upstream provider to restore service. Until service is restored, customers will need to use our DocuSign integration or an e-signature service outside of Ashby. We will provide an update once we get more info from the upstream provider.

3. monitoring Feb 13, 2026, 09:22 AM UTC

   We're seeing signs of recovery with the upstream provider and are actively monitoring.

4. resolved Feb 13, 2026, 10:15 AM UTC

   The issue has been resolved by the upstream provider.